.. Working Experience 2-6 years’ work experience. At least 2 years in a Retail Business operations role .. targets are met. Deliverables Store Operations & Audit / Compliance: Adherence of Store Operations in line with pre-defined SOPs Ensure that the look and .. read more
Job Description:
1.Managing a team of Executives/Officers/Sr. Officers (Front line sales)
- Increase penetration & support BAL in growing market share through frontline sales team
- To ensure sale of finance schemes to customers (Within & Outside dealership) as per the targets through the front line sales team
- Maintain & improve the relationship with the dealers through frontline sales team
- Resolve the issues escalated by frontline sales team & the dealers
- Acquiring more customers through ADC/Rural channel
- Market intelligence / planning & executing activities, lead generation/sourcing
- Managing the team of executives w.r.t. compliance/policy adherence & regular network visits & managing DCC portfolio
- FEMI/NS collection of FEMI bounce case & nonstarter (DCC/NDCC)
- Resolution of customer complaints
- Coordinate with training team to improve the efficiency of the frontline sales team
- Interview & Selects DMAs/CSMs and recommend the same to RM & HO for final approval
- Understand various reports & take corrective action with the dealership & frontline sales team
- Maintain & improve the productivity of front line sales team
- Responsible for PDD i.e., post disbursal docs viz., RC details etc.
- Update RMs on daily/weekly basis w.r.t. Targets vs Achieved & escalate the issues to them
Key Skills :
Lcv Loan
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