Area Service Manager

Job Purpose

This position is responsible for the dealer service performance in the assigned territory and will lead the implementation of various service processes.

Position Overview

Location:
Mangaluru

Position Title:
Area Service Manager

Reports to:
RSM

Function:
Service

Key Responsibilities

• Create customer engagement plans based on market behavior and competition targeting areas where the potential is high and the turnaround of customer is less
• Responsible for Increase of After Sales Service and thereby increased customer market share
• Responsible for workshop loading and achieving defined targets by number of job orders and service volumes
• Identify their individual needs and provide service required to exceed expectations
• Ensure customer satisfaction through quality and timeliness of work done for customers
• Maximize customer loyalty and retention, by ensuring that customers receive constant care and attention
• Managing all service department employees, as well as monitoring their performance
• Publish customer engagement events organized by Royal Enfield to customers well in advance to increase the hype in the market
• Organize service camps to increase service market share and monitor the efficacy of the service camps centrally with respect to delta revenues to the dealer and Royal Enfield
• Contribute to the development of a strategic business plan for spare parts including market watch, channel partner visits, dealer visits and competitor information
• Ensure effective closing of customer complaints within the agreed timeline, feedback handling and resolution – Onsite
• Lead Product Quality Reporting including collecting Pre Delivery Inspection feedback from distributors and warranty claim parts audit
• Create attractive schemes which will cover the target customer to attempt a service visit to the workshop
• Inform the customer via communication medium like SMS, and social media of RE about the benefits of doing on-time periodic service, service reminders and follow-up calls to increase the revenues, age-wise unique customer market share to the next level
• Intimate customers about benefits on availing services like Road Side Assistance, insurance renewal, Annual maintenance contracts of RE well in advance
• Provide tips to customers on a daily basis on additional care of the motorcycle and its maintenance
• Conduct routine meetings via web or in-person to understand the ground reality to improve the business among the aftersales regional retail team
• Support the company on understanding current service customers' profile and expectations
• Provide spare parts management support to the Channel Partners and supportive interaction with factory team
• Ensure New Model Service Readiness via Service Training, Initial Parts Kit (planning & procurement), Tools & Equipments for new models etc.

What you'll bring:

Experience:

• 7+ years’ experience in a similar role including
• Extensive service marketing experience
• Knowledge of dealer service/ parts operations
• Territory and dealer management experience

Qualification:
Bachelor’s degree in Automobile or Mechanical Engineering.

Skills:

• Excellent writing and editing skills.
• Excellent written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proficient with text management and desktop publishing software.
• Proficient with Microsoft Office Suite, Adobe Acrobat, or similar software.

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ROYAL ENFIELD

Why work with us?

We are a global leader in middleweight motorcycles (250-750cc), operating in 65 countries. Royal Enfield’s unique approach to forging our path has led to consistent growth and profitability. Emphasizing our values and brand essence, we strive to transform into a premium experiential brand. By embracing diversity and new ideas from various industries and regions, we are expanding our team for a broader perspective on global markets.

What do we offer?

- A relaxed and informal work environment

- Ample opportunities for professional growth

- Comprehensive medical insurance coverage

- 5 Leaves that can be availed for Riding or Royal Enfield Social Causes, in addition to the paid days of leave

- Flexi pay that result in interesting savings

- 24 weeks of maternity leave and flexi work-from-home options to ensure you return to work is comfortable

- 10 days of paternity leave

Ready to Join Us?

Apply via our website today. Join our trailblazing team and be a part of our legacy! “So why wait? Join us and experience the freedom of embracing the road, riding with pure motorcycling passion.”