Assistant Manager Service, Pune (water heaters)

  • Pune
  • Sahyog Jobs
<h4>Job Description</h4><p><span>Position Summary:</span><br /><span>Service responsibilities for Water Treatment (purifier)/ Water Heater, Monitoring Service Delivery, support</span><br /><span>to service provider & Sales network, Implementing process & system, Revenue Generation, customer</span><br /><span>satisfaction.</span><br /><span>Essential Functions/Responsibilities:</span><br /><span>- Meet CSAT & service delivery target as per organization YOY target.</span><br /><span>- Maintain Service Delivery operations for location.</span><br /><span>- Dealers/ Distributors/ Customers visits.</span><br /><span>- Planning for spares/accessories for branch & ASPs.</span><br /><span>- Regular Product & soft skill training for direct/ASP/DS team.</span><br /><span>- Development of service infrastructure for location.</span><br /><span>- ISO, ASP review & improvement actions.</span><br /><span>- Dealer defectives management as per organization policy.</span><br /><span>- Leading, managing & monitoring the performance of technicians to ensure efficiency</span><br /><span>- Monitoring of CRM on regular basis for smooth service operations and pending calls.</span><br /><span>- Responsible for claim settlement for all the ASPs before 15th of every month.</span><br /><span>- Yearly revenue target as per yearly budget.</span><br /><span>- Monthly report as per business requirement.</span><br /><span>- Service expansion as required, ensure 100% service coverage.</span><br /><span>- Regular Quality feedback to support organization to have continuous improvement</span></p><h4>Employement Category:</h4><b>Employement Type: </b>Full time</br><b>Industry: </b>Consumer Durables / Electronics </br><b>Role Category: </b>Service / Installation / Repair </br><b>Functional Area: </b>Not Applicable</br><b>Role/Responsibilies: </b>Assistant Manager Service, Pune (water heaters)

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