It End User Support Architect

We are seeking a highly skilled End User Solution Architect to design, implement, and oversee our end-user computing environments. This role will involve leading the development of technology roadmaps, managing support teams, and ensuring integrated support services that enhance user experience while maintaining security and cost-effectiveness.Required Qualifications:Bachelor’s degree in Computer Science or a related technical field.10-14 years of experience in architectural design and implementation.Extensive knowledge of end-user computing environments, including desktops, laptops, mobile devices, and peripherals.Strong experience with Microsoft Windows (Windows 7 and Windows 10 Desktop), Apple macOS and iOS, Google Android, Chrome OS, Microsoft Group Policy configurations, and OS image engineering and deployment.Proficient with device management tools such as Microsoft Endpoint Configuration Manager (SCCM), Microsoft Intune, Jamf, AV/EDR, DLP, and similar platforms.Hands-on experience with Office 365 and associated products and services, including Exchange Online, SharePoint Online, Teams, OneDrive for Business, O365 Groups, Yammer, Skype for Business, PowerApps, Flow, and/or Visio.Proven ability to design and manage end-user support architecture effectively.Experience with infrastructure planning and cloud-based services integration.Strong analytical, prioritization, and task management skills.Excellent oral, written, and presentation communication skills.Key Responsibilities:Develop and maintain the architecture for end-user computing environments, ensuring alignment with organizational goals and industry best practices.Define and implement the technology roadmap for end-user support, driving innovation and continuous improvement.Lead and manage the end-user support team, optimizing processes to deliver efficient and user-focused support.Implement and monitor security protocols across end-user devices to safeguard data and systems.Collaborate with IT teams to ensure cohesive and integrated support services across the organization.Lead change management efforts related to end-user support, facilitating smooth transitions and minimizing disruption.Adhere to the defined escalation path for unresolved critical issues, ensuring timely resolution.Manage the budget for end-user support services, ensuring cost-effective resource utilization and financial stewardship.