.. communication and detail oriented Plusses: Experience with North America insurance practices Day to Day: Insight Global is looking for a Business Analyst to join one of our customers out of Chennai, India. This candidate will be supporting the organization in the roll out of their North American insurance .. read more
Description
The role is to create a positive bra shopping experience, build customer loyalty, and drive sales by
effectively communicating the Bands & Cups’ value proposition and providing exceptional customer service. With at least 2 years of experience, candidate will leverage their expertise to engage customers, meet sales targets, and enhance the brand’s reputation.
Responsibilities
1. Brand Representation:
Embody Bands & Cups’ brand image, values and messaging in all interactions with customers, colleagues, and the public.
2. Customer Engagement:
Greet and engage customers in a friendly and approachable manner, providing personalized assistance and guidance throughout their shopping experience.
3. Product Knowledge:
Develop a deep understanding of the store's products, including features, benefits, pricing, and promotions, to effectively inform and persuade customers.
4. Sales and Upselling:
Assist customers in product selection, offer recommendations, and
upsell additional items or accessories to maximize sales opportunities.
5. Customer Service:
Provide exceptional customer service (in-store, by phone or email) by
addressing inquiries, resolving complaints, and ensuring customer satisfaction in a professional and timely manner.
6. Update software with orders, customer details and ensure order fulfilment.
7. Scheduling appointments for consultation
8. Receive and organize inventory
9. Visual Merchandising:
Maintain visual standards by ensuring products are properly displayed, organized, and stocked to create an appealing and accessible shopping environment.
10. Feedback and Insights:
Gather customer feedback, preferences, and insights to provide valuable input for improving product offerings, customer experience, and marketing strategies.
11. Team Collaboration:
Collaborate with store colleagues and managers, sharing knowledge,
supporting team goals, and maintaining a positive work environment.
Who can apply
- Experience:
Minimum 2 years in client servicing in hospitality sector or working as a Brand Ambassador, Sales Associate, or in a similar customer-facing role within a retail store. Candidates with multidisciplinary experience (in physiotherapy, nursing, paramedical, counselling) will be given priority. Candidates with a fashion or styling background with required experience can also be considered.
- Active listener and quick thinker
- Customer Service Skills:
Excellent customer service and interpersonal skills, with the ability to build rapport, actively listen, and address customer needs.
- Proven track record in meeting or exceeding sales targets, with the ability to identify upselling opportunities and close sales effectively.
- Product Presentation:
Ability to effectively present and demonstrate products to customers, highlighting their features, benefits, and value.
- Communication Skills:
Clear and concise verbal communication skills to convey information, instructions, and product details to customers.
- Problem-Solving Skills:
Strong problem-solving and decision-making abilities to address customer concerns or issues promptly and professionally.
- Adaptability:
Ability to adapt to a dynamic fast-paced, multi-tasking environment.
- Team Player:
Willingness to collaborate with colleagues, support team goals, and contribute to a positive and cohesive work environment.
- IT skills :
Proficient in MS Office – Excel, Word and email. Tech savviness and social media skills will be a plus.
About Bands & Cups
Bands & Cups (https:
//www.Bandsandcups.Com/) is India’s first and only size-inclusive lingerie start-up promoting breast health and body positivity. Simply put, we help everybody figure out their correct bra size irrespective of their body shape and size, through our 1-on-1 consultations and personalized solutions. we are incubated at NSRCEL, IIM-B and are among Top 40 start-ups of Women Start-up Program 3.0. We also featured on the first season of Shark Tank India (https:
//www.Youtube.Com/watch? v=F8RDGhZRQSM).
● Create a real impact in empowering women & body positivity
● Wide-networking opportunities in Bangalore & Chennai start-up ecosystem
● Employee discounts on purchases
