Chief General Manager - Workshop

The Offer Leadership Role Attractive Salary & Benefits The Job As a Chief General Manager (Workshop), you will be responsible for managing the overall customer vehicle service experience and satisfaction. This role requires strong leadership skills, excellent communication abilities, and a customer-centric mindset. The job is based in Kota, Rajasthan and is a full-time position. The ideal candidate should have 4 to 6 years of experience in similar profile under workshop service management domain. The Profile Qualifications and Skills B.Tech/B.E. in Automobile, Mechanical, Diploma in Mechanical. Responsible for the process, facilities and personnel involved in vehicle maintenance activities. Generate revenue and achieve targets as given by management. Handling customers and ensuring their satisfaction to the maximum level. Minimizing the Repeat Complaints and Revisits. Check the thoroughness and availability of Technical Information. Distribute and enforce technical information through audits. Managing the team's motivation level and developing their required skill set through Training Plan. Ensuring that work is carried out as per time schedule to avoid time deviation. Assess equipment and tools are in good working condition and ensure the workshop cleanliness and law & order. Analyze the execution of workshop resources to individuate strong and weak points. Enforce control and completion of orders and repair/maintenance operations. The Employer Our client is dedicated to offering customers with everything related to Maruti Suzuki cars including but not limited to sales, services, accessories, finance, etc.