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Looking for a passionate Chinese Language Expert as an Operations Executive with the below Job Profile:
Job description:
-
- Respond to customer inquiries and resolve issues in Chinese via email, chat, or phone.
- Provide accurate information about our products and services to assist customers.
- Collaborate with cross-functional teams to escalate and resolve complex issues.
- Document customer interactions and transactions in our CRM system.
- Contribute to improving support processes by identifying recurring issues.
- Manage online sales, orders, and customer support on the company Website, eBay, and Amazon
- Need to communicate with the higher management to prepare a strategy for operations to run efficiently.
Requirements:
-
- Fluent proficiency in Chinese and English (written and spoken).
- Strong communication and interpersonal skills.
- Customer-centric mindset with a problem-solving approach.
- Ability to multitask and manage time effectively.
- Previous customer support experience is a plus.
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