Chinese Language Expert

  • Jaipur
  • Stegpearl

Looking for a passionate Chinese Language Expert as an Operations Executive with the below Job Profile:


Job description:
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  • Respond to customer inquiries and resolve issues in Chinese via email, chat, or phone.
  • Provide accurate information about our products and services to assist customers.
  • Collaborate with cross-functional teams to escalate and resolve complex issues.
  • Document customer interactions and transactions in our CRM system.
  • Contribute to improving support processes by identifying recurring issues.
  • Manage online sales, orders, and customer support on the company Website, eBay, and Amazon
  • Need to communicate with the higher management to prepare a strategy for operations to run efficiently.

Requirements:
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  • Fluent proficiency in Chinese and English (written and spoken).
  • Strong communication and interpersonal skills.
  • Customer-centric mindset with a problem-solving approach.
  • Ability to multitask and manage time effectively.
  • Previous customer support experience is a plus.