.. and ECO generation. Block level Power signoff. Good skill on Automation (Perl/Tcl/Awk/Python) Able to provide technical guidance to Junior Engineer and lead 4-6 engineers. Must have led small project team. Good in communication skill as he/she would be single point of contact for client. NO WORK FROM .. read more
Greetings from Infosys BPM Ltd.,
We are hiring for RTA Process for Bangalore. Please find below Job Description for your reference:
Infosys BPM Ltd. is hiring for (RTA) Job Location
: Bangalore Qualification
: Full time Graduates Experience
: 2 - 4 Years
Purpose of the Role
Able to effectively monitor queues on the WFM platform, to ensure that volumes are being handled with the scheduled staffing. Has the skill to analyze call arrival patterns to effectively plan and schedule resources on a daily, weekly and monthly basis across various time intervals of the day.
Educational Qualification
Graduate
Minimum Experience
2 years. With experience in similar role of 12-18 months
Areas of Responsibility
Monitor the queues on a real time basis Shift focus for phone and e-mail channel according to real-time requirements (e.g. in peak times) Ensure agents adhere to the schedule Prepare agent schedules based on volume forecast Perform short-term changes to agent schedules (e.g. because of sickness of a single agent) Analysis of WFM reports
If interested, please share your resume with below details to pc.sriram@infosys.com
Name: Email & Mobile Number: Date Of Birth: Graduation: Post-Graduation: (If applicable): Total experience: Relevant experience: Current/Previous Company name: Current CTC: Expected CTC: Notice period: Current location: Flexible with Night Shift:
Thanks & Regards, Talent Acquisition Team Infosys BPM Ltd
We are hiring for RTA Process for Bangalore. Please find below Job Description for your reference:
Infosys BPM Ltd. is hiring for (RTA) Job Location
: Bangalore Qualification
: Full time Graduates Experience
: 2 - 4 Years
Purpose of the Role
Able to effectively monitor queues on the WFM platform, to ensure that volumes are being handled with the scheduled staffing. Has the skill to analyze call arrival patterns to effectively plan and schedule resources on a daily, weekly and monthly basis across various time intervals of the day.
Educational Qualification
Graduate
Minimum Experience
2 years. With experience in similar role of 12-18 months
Areas of Responsibility
Monitor the queues on a real time basis Shift focus for phone and e-mail channel according to real-time requirements (e.g. in peak times) Ensure agents adhere to the schedule Prepare agent schedules based on volume forecast Perform short-term changes to agent schedules (e.g. because of sickness of a single agent) Analysis of WFM reports
If interested, please share your resume with below details to pc.sriram@infosys.com
Name: Email & Mobile Number: Date Of Birth: Graduation: Post-Graduation: (If applicable): Total experience: Relevant experience: Current/Previous Company name: Current CTC: Expected CTC: Notice period: Current location: Flexible with Night Shift:
Thanks & Regards, Talent Acquisition Team Infosys BPM Ltd
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