Assignment Support Administrator - Bullhorn Support

  • Bengaluru
  • Nes Fircroft
Company Profile:

Established in 1978, NES Fircroft is an award-winning staffing specialist that supplies technical and engineering experts (“white collar”) to Oil and Gas, Power, Construction & Infrastructure, Life Sciences, Manufacturing, Chemical, Mining, Automotive and IT sectors worldwide on an international basis. We’re a highly experienced team of over 2000 professionals made up of recruitment consultants and support staff spanning 58 offices worldwide. We work with top candidates to ensure that we can offer a full range of staffing solutions to our clients, complemented by industry-leading support services.

Overview:

The Assignment Support Administrator will be responsible for administrative duties supporting the Assignment Support team in Europe and will serve as a liaison between sales team, payroll team and invoicing team. This individual will be mainly responsible, but not limited to, drafting COL’s and amendments, processing Bullhorn placements, change requests, timesheets and expense reviews as well as other administrative tasks as assigned by supervisor to ensure payroll and invoicing teams have correct information to process timely payroll and invoice the client.

Roles & Responsibilities: Review and approve new placements and change requests in Bullhorn within TAT (24 hours). Drafting change requests in Bullhorn within the TAT (24 hours). Thoroughly review timesheets and expenses for completeness, accuracy, and adherence as per the client specific checklist. Review the expense sheets and verify receipts received and ensure the final amount tally. Communicate directly with payroll teams, contractors or sales team for discrepancies in the expense sheets and receipts submitted Manage shared mailbox by prioritizing requests that affect payroll and 24-hour response time to regular placements. Follow up via email to resolve any issues no less than 48 hours after the initial request. Escalate to senior members of the team and communicate clearly with the Sales team if a contractor will not be paid correctly due to signed letters not received. Review Placements ready for approval report and support with follow ups as needed. Implement lessons learned process and discuss errors/issues from the month, what measures to be put in place to avoid errors. Always should be thinking to improve the process and get the best efficiency.

Essential Criteria: Excellent attention to detail. Excellent organizational skills and ability to prioritise work and meet deadlines. Experience working with legal documents considered an asset (e.g. contracts). Excellent written and verbal communication skills, with a strong, clear, and confident telephone manner. Ability to quickly learn new processes and strong ability to follow them consistently. Working knowledge of Excel, Word, PowerPoint, and Outlook. The ability to work well independently while understanding when to refer to other team members.