Communication Trainer

  • Hyderabad
  • Tech Mahindra

Responsibilities:

  • This position is for Communication Training Team
  • Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness
  • Provide Feedback and suggestions for improvement
  • Publish Dashboards at defined intervals
  • Data Analysis – Strong Analytical skills with an ability to draw conclusions from data (Error Analysis and Root Cause Analysis for process deviations)
  • Publish compliance dashboards as per plan
  • Flexibility and Availability for any ad-hoc business requirement
  • Ensure Confidentiality, Availability and Integrity of Data
  • Provide Feedback and suggestions for improvement
  • GAP Analysis & Controls
  • Continuous Focus and Drive to meet and exceed department SLAs
  • Conduct New Hire training and Refresher training based on TNA
  • Conduct interviews


Preferred Competencies:

  • Ability to train on sounds (IPA), grammar and soft skills
  • Excellent verbal and written communication skills
  • Should have good knowledge of audit and evaluation function
  • Should have good understanding capabilities to improve customer experience
  • Ready to work in Shift timing as per process requirement
  • Knowledge of usage of MS Office
  • Must be fluent in English language

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