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zingbus CRM Executive | Job Description
Job Type:
Full-time
Summary:
Our CRM Executives are responsible for strategizing, coordinating and executing customer engagement and customer retention marketing campaigns at zingbus.
Job Responsibilities:
- End-to-End CRM Campaign Management:
Planning, Execution & Reporting on CRM marketing campaigns for conversion and customer retention. - Coordinate with the zingbus Product, Brand and Analytics teams for campaign requirements and feedback
- Leverage A/B testing on content, creative designs, customer personas and zingbus products to drive customer engagement and satisfaction.
- Continuously monitor and evaluate campaign performance, and provide recommendations for improvements.
Qualifications:
- Track record in CRM with a focus on engagement and retention in B2C brands
- Proficiency in CRM tools such as CleverTap, WebEngage or MoEngage
- Strong analytical skills to get actionable insights from campaign data and trends
- Good communication skills to engage and collaborate with internal stakeholders.
Who We Want:
- Motivated to Learn
- Should be able to work independently
- Passionate about driving growth and customer experience
- Proficient in all Microsoft and Google applications
Recommended Skills:
Project management, Collaboration, Data Analysis, Strong Attention to Detail
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