Customer Relationship Management (CRM)

<p><strong>Job Overview</strong></p><p><br></p><p>We are seeking a motivated and experienced professional for the position of Customer Relationship Management (CRM). This role requires a strong understanding of customer service principles and effective communication skills. The successful candidate will be responsible for managing and maintaining customer relationships, identifying sales opportunities, and resolving customer issues in a timely manner. The role is based in Thiruvananthapuram, Kerala, India and is a full-time position.</p><p><br></p><p><strong>Qualifications and Skills</strong></p><p><br></p><ul><li>4 to 6 years of experience in customer relationship management</li><li>Excellent communication and interpersonal skills</li><li>Strong negotiation and problem-solving abilities</li><li>Proven ability to follow up and follow through on tasks</li><li>Experience in sales or a customer-facing role is preferred</li><li>Proficient in Microsoft Office and CRM software</li><li>Ability to work independently and as part of a team</li><li>Attention to detail and time management skills</li></ul><p><br></p><p><strong>Roles and Responsibilities</strong></p><p><br></p><ul><li>Develop and maintain strong relationships with customers</li><li>Proactively communicate and engage with customers to understand their needs and address any concerns</li><li>Identify sales opportunities and work towards meeting sales targets</li><li>Provide product information and assist customers in making informed decisions</li><li>Handle customer complaints and resolve issues promptly and professionally</li><li>Collaborate with internal teams to ensure smooth customer onboarding and ongoing support</li><li>Maintain accurate and up-to-date customer records</li><li>Track and report on key performance indicators related to customer satisfaction</li><li>Stay up-to-date with industry trends and best practices in customer relationship management</li><li>Conduct regular customer satisfaction surveys and gather feedback for continuous improvement</li></ul><p><br></p><p><br></p><p><br></p><p><br></p>