Vice president risk and control testing

Work you’ll do – Seasoned Operations Leader with domain knowledge of Banking and Capital Markets Industry and expertise in Controls Testing (Line 1 and Line 2). Delivery management Own service quality. and manage sizable global teams and work efforts at client and company locations to ensure seamless delivery Facilitate seamless transition of client processes to global service delivery centers. Drive delivery of SLAs within budget People management Lead a highly trained and skilled team, capable of scaling operations rapidly Foster a team-oriented environment - manage employee retention, career pathing, learning and development of the team Collaborate with Performance Management and Talent teams to lead annual Performance Management and Compensation initiatives for professionals aligned to the offering Collaborate with Talent and Learning to develop solution specific on-boarding and specialized skills training to efficiently assimilate and deploy resources Client management Lead Weekly/Monthly/Quarterly operating reviews with the client team Meet client commitments - reduce cost, drive efficiency, improve service delivery and quality. Meet client NPS/CSAT score goals Engage effectively with client to understand feedback and issues; ensure resolution to client satisfaction Process improvement Leverage best-in-class digital solutions to further operating performance and meet cost ongoing productivity commitments Lead the transformation roadmap (process and technology) implementation Drive a culture of continuous process and performance improvement through: Leveraging six sigma frameworks Collaborating with industry and practice/offering teams to continuously infuse the latest capabilities to drive value creation for the client Collaborating with the transformation team to explore opportunities to further standardize, automate, and tech enable functions Finance/Operations Achieve revenue and margin targets Support offering growth through participation in pipeline and sales efforts, including scoping, solutioning, pricing, transition and delivery Team with Resource Management and Deployment to confirm staffing approach, escalate unfilled project needs, and assign resources Collaborate with Finance and Operations to develop the annual financial plan (sales, revenue, margin, and growth targets), and calendarized recruiting board to support offering delivery and growth Required skills– 10+ years of experience managing large teams (500+) in outsourced operations. 10-15 years of experience in the Banking, Capital Markets industry Proven track-record of leading a team of 500+ associates. Experienced at managing end-to-end operations, driving transformation, and infusing tech tools to enhance performance. Adept at owning service quality at optimal cost of operations - ensuring delivery meets operational, contractual, and economic commitments. Responsible for ensuring client satisfaction and negotiating service level agreements. Demonstrated client service / delivery experience (Controls Testing experience is a plus): Operations set-up/rigor: Hiring, training, transition, pricing. Service Quality: Metrics driven delivery, adherence to KPIs and continuous improvement. Transformation: Standardization, automation/digitization, reduce cost per transaction P&L management: meet revenue and margin targets; price solutions effectively and delivering to the expected cost structure Preferred skills US work experience a plus Qualifications Bachelor Degree