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Purpose of Role:
1.To put the prospective student at the centre of our approach. Working on behalf of SannamS4’s strategic university partners, you will deliver exceptional service to key external stakeholders, ensuring a connected and seamless experience for their prospective students throughout their applicant journey.
2.As part of a high-performing team you will be expected to contribute to the overall effective service delivery by providing a high quality admissions service to applicants, agents and academic decision makers in accordance with agreed standards;
this will require working flexibly and with a focus on meeting deadlines and managing competing priorities.
3.This is a varied role and the post holder will be expected to conduct a variety of tasks related to University admissions.
Duties and Responsibilities:
● Provide a high quality, customer-oriented service giving first-class support and guidance on admissions policies and procedures.
● Adhere to pre-agreed standard operating proceedings, protocols and workflows.
● Provide administrative support and maintain records for applicants in accordance with the procedures and regulations of the University.
● When required, respond to queries from applicants, providing detailed information in an accessible format.
● Where required, proactively contact applicants to support their progress.
● Carry out initial checks on applications (including but not limited to minimum entry requirements, multiple application identification, data validation).
● Undertake fee assessments for applicants and refer more complex cases to a supervisor.
● Assist with carrying out background checks on applicants, to ensure they are eligible to study at the University.
● Process application outcomes within the agreed SannamS4 and University time frames.
● Assist with the preparation of key immigration documentation for international students.
● Where required, maintain the partner university’s student record system relating to admissions in accordance with regulations and protocols.
● Ensure accurate and timely record keeping on SannamS4’s CRM and other systems.
● Work on various technology platforms to deliver the duties, including but not limited to CRM, Contact Centre, external systems such as student records.
● Work with colleagues at the University in a focused and professional manner.
● Keep up to date with development and changes to external regulations and University academic requirements, policy and procedures, and ensuring that they are adhered to.
● Ensure an outcome focused approach is maintained to support SannamS4 and its partners’ aspirations.
● Where required, engage with University stakeholder stop provide feedback, undertake training etc
● 25% Pan India travel requirement for client support is needed in this Job profile
● Supporting University, by representing them in fairs, events on Pan India basis.
Essential criteria
● Undergraduate/Bachelor's degree or equivalent
● Strong attention to detail
● Excellent communication skills - Written and spoken English
● The ability to manage a varied workload independently and as part of a team
● Enjoy following and improving processes
Desirable criteria
● Experience in Ed Tech, Education related industries
● Experience of working or studying abroad
If interested, kindly share your CV at :
manisha.gupta@sannams4.com