Female Customer Care Manager

<p><strong>Qualifications and Skills</strong></p><p><br></p><ul><li>1-3 years of experience in a customer care or customer service management role</li><li>Excellent verbal and written communication skills in English</li><li>Strong leadership and managerial abilities</li><li>Ability to handle challenging customer interactions with empathy and professionalism</li><li>Strong problem-solving and decision-making skills</li><li>Proficiency in using customer relationship management (CRM) software</li><li>Ability to work under pressure and meet tight deadlines</li><li>Bachelor's degree in a relevant field</li></ul><p><br></p><p><strong>Roles and Responsibilities</strong></p><p><br></p><ul><li>Oversee the daily operations of the customer care department, ensuring efficiency and productivity</li><li>Manage, train, and evaluate a team of customer care representatives</li><li>Develop and implement customer service policies and procedures to enhance customer satisfaction</li><li>Handle escalated customer inquiries and complaints, ensuring timely resolution</li><li>Maintain a high level of product knowledge to effectively answer customer inquiries</li><li>Collaborate with other departments to ensure streamlined processes and excellent customer service</li><li>Monitor and analyze customer feedback and data to identify areas for improvement</li><li>Prepare and present reports on customer care operations and performance</li><li>Stay updated on industry trends and best practices in customer care management</li></ul><p><br></p><p><br></p><p><br></p><p><br></p>