Field Officer

Job Summary :

The Field Officer is responsible for overseeing and managing the on-ground operations of the P2P lending platform. This includes customer acquisition, relationship management, loan verification, and ensuring compliance with company policies and regulatory requirements. The role demands a mix of fieldwork and office work, requiring interaction with clients, partners, and internal teams.

Key Responsibilities :

1. Customer Acquisition :
   

• Identify potential borrowers and lenders through field visits, networking, and local market research.
• Conduct community outreach programs to promote the P2P platform and educate potential users about the benefits and processes involved.

1. Loan Verification & Documentation :
   

• Conduct physical verification of borrowers' details, including income, assets, and background checks.
• Collect necessary documents from borrowers and ensure their accuracy and authenticity.
• Coordinate with the credit assessment team to provide timely and accurate information.

1. Relationship Management :
   

• Maintain relationships with existing customers, addressing their concerns and queries.
• Act as a liaison between the company and its customers, ensuring smooth communication and transaction processes.
• Provide post-loan disbursement support to borrowers, including repayment guidance and follow-ups.

1. Compliance & Risk Management :
   

• Ensure all field operations comply with the company’s policies and local regulatory requirements.
• Identify and report any potential risks or fraudulent activities observed during field operations.
• Assist in the collection of overdue loans by conducting field visits and follow-ups with delinquent borrowers.

1. Reporting & Documentation :
   

• Prepare and submit regular reports on field activities, customer feedback, and market trends.
• Maintain accurate records of customer interactions, loan disbursements, and collections.
• Provide insights and recommendations to improve field operations and customer satisfaction.

1. Market Research & Analysis :
   

• Conduct market research to understand customer needs, preferences, and emerging trends in the local market.
• Analyze competitors' activities and provide feedback to the management team to refine strategies.

Key Skills & Qualifications :

• Educational Background :
  Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
• Experience :
  2-3 years of experience in field sales, customer relationship management, or a similar role in the fintech or financial services industry.
• Communication Skills :
  Strong verbal and written communication skills;
  ability to speak local languages is a plus.
• Interpersonal Skills :
  Excellent customer service skills with a strong focus on customer satisfaction.
• Analytical Skills :
  Ability to assess customer profiles and identify potential risks.
• Problem-Solving :
  Strong problem-solving skills to handle field challenges and customer issues effectively.
• Mobility :
  Willingness to travel extensively for field visits.

Additional Requirements :

• Tech Savvy :
  Familiarity with mobile apps and basic fintech tools.
• Local Knowledge :
  In-depth knowledge of the local market and customer base.
• Valid Driver’s License :
  Must have a valid driving license and own vehicle for fieldwork.