First Line Support Engineer

RS Management, based in Jammu, is at the forefront of transforming remote services by offering dedicated resources tailored to meet business needs. Our innovative strategies deliver cost-effective solutions without compromising quality, setting new standards for efficiency and excellence in the digital era.

We are seeking a dedicated First Line Support Engineer for a full-time, on-site position at our office in Jammu. This role involves working night shifts and is ideal for individuals who thrive in a dynamic environment. As a key member of our technical support team, you will be responsible for troubleshooting technical issues, delivering exceptional technical and customer support, and ensuring the smooth operation of various operating systems. This role is crucial in maintaining our commitment to high-quality service and operational efficiency.

• Technical Skills:
  Strong abilities in troubleshooting and providing technical support for various hardware and software issues.
• Customer Support Experience:
  Proven experience in customer support and customer service roles, demonstrating the ability to handle customer inquiries and resolve issues effectively.
• Operating Systems Knowledge:
  Solid understanding of different operating systems and their maintenance.
• Communication Skills:
  Excellent verbal and written communication skills, with the ability to convey technical information clearly and concisely.
• Problem-Solving Abilities:
  Strong problem-solving skills with a proactive approach to identifying issues and implementing solutions.
• Work Environment:
  Ability to work efficiently in a fast-paced environment, managing multiple tasks and priorities, especially during night shifts.
• Certifications:
  Certifications in relevant software or IT fields are a plus (e.G., CompTIA, Microsoft, Cisco).
• Educational Background:
  Bachelor’s degree in Computer Science, Information Technology, or a related field.

Note:
Fresh graduates are welcome to apply. This position offers a great opportunity for those looking to start their career in technical support and customer service.

If you are passionate about technology and customer service and are looking for a challenging role in a dynamic environment, we encourage you to apply for this exciting opportunity at RS Management.