.. to our customers - You should be responsible to exhibit capacity for critical thinking and analysis. - Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment Qualifications we seek in you. Minimum qualifications .. read more
<ol><li>Trains, cross trains, and retrains all front office personnel.</li><li>Participates in the selection of front office personnel.</li><li><a href="https://setupmyhotel.com/homepage/hotel-management-glossary/schedule.html" rel="noopener noreferrer" target="_blank">Schedules</a>the front office staff.</li><li>Supervises workload during shifts.</li><li>Evaluates the job performance if each front office employee.</li><li>Maintains working relationships and<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/communicate.html" rel="noopener noreferrer" target="_blank">communicates</a>with all departments.</li><li>Maintains<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/master-key.html" rel="noopener noreferrer" target="_blank">master key</a>control.</li><li>Verifies that accurate<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/room-status.html" rel="noopener noreferrer" target="_blank">room status</a>information is maintained and properly communicated.</li><li>Resolves guest problems quickly, efficiently, and courteously.</li><li>Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.</li><li>Reviews and completes<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/credit-limit.html" rel="noopener noreferrer" target="_blank">credit limit</a>report.</li><li>Works within the allocated budget for the front office.</li><li>Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.</li><li>Checks<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/cashier.html" rel="noopener noreferrer" target="_blank">cashiers</a>in and out and verifies banks and deposits at the end of each shift.</li><li>Enforces all cash-handling, check-cashing, and<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/credit.html" rel="noopener noreferrer" target="_blank">credit</a>policies.</li><li>Conducts regularly scheduled meetings of front office personnel.</li><li>Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.</li><li>Upholds the<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/hotel.html" rel="noopener noreferrer" target="_blank">hotel</a>'s commitment to<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/hospitality.html" rel="noopener noreferrer" target="_blank">hospitality</a>(link removed)><li>Prepare performance reports related to front office.</li><li>Maximize room revenue and<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/occupancy.html" rel="noopener noreferrer" target="_blank">occupancy</a>by reviewing<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/room-status.html" rel="noopener noreferrer" target="_blank">status</a>daily. Analyse rate variance, monitor credit report and maintain close observation of daily<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/house-count.html" rel="noopener noreferrer" target="_blank">house count</a>(link removed) Monitor selling status of house daily. Ie flash report,<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/allowance.html" rel="noopener noreferrer" target="_blank">allowance</a>etc.</li><li><br></li><li>Monitor high<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/balance.html" rel="noopener noreferrer" target="_blank">balance</a>guest and take appropriate action.</li><li>Ensure implementation of all hotel policies and house rules.</li><li>Operate all aspects of Front Office<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/computer.html" rel="noopener noreferrer" target="_blank">computer</a>system, including software maintenance, report generation and<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/analysis.html" rel="noopener noreferrer" target="_blank">analysis</a>, and simple configuration changes.</li><li>Prepare revenue and occupancy<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/forecasting.html" rel="noopener noreferrer" target="_blank">forecasting</a>(link removed)><li>Ensure logging and delivery of all messages,<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/package.html" rel="noopener noreferrer" target="_blank">packages</a>, and mail in a timely and professional manner.</li><li>Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.</li><li>Monitor all V.I.P 's special guests and requests.</li><li>Maintain required<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/par.html" rel="noopener noreferrer" target="_blank">pars</a>of all front office and stationary supplies.</li><li>Review daily front office work and activity reports generated by<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/night-audit.html" rel="noopener noreferrer" target="_blank">Night Audit</a>(link removed)><li>Review Front office<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/log-book.html" rel="noopener noreferrer" target="_blank">log book</a>and Guest feedback forms on a daily basis.</li><li>Maintain an organised and comprehensive filing system with<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/documentation.html" rel="noopener noreferrer" target="_blank">documentation</a>of purchases, vouchering, schedules,<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/forecast.html" rel="noopener noreferrer" target="_blank">forecasts</a>, reports and tracking logs.</li><li>Perform other duties as requested by management.</li></ol><p><br></p>
