.. report onsite 50% of the month. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options .. read more
HCL Tech - International Voice process for banking sector (FRESHERS)- Sep 20th 2024
HCL is hiring candidates who are passionate to work in an international voice process for a renowned banking process.
Designation:
Customer Support
Process:
Inbound Calling. * No sales or upselling or cross selling. *
Experience:
FRESHERS
Educational Qualification:
Only Arts & Science graduates.
Highest educational qualification 12th can be considered - Age should be above 20yrs
*Engineering graduates will not be considered*
Shift:
UK Shift ( MUST BE COMFORTABLE WITH ROTATIONAL SHIFT)
*Candidates should be within 20Kms from office location*
Salary:
2.5 to 2.8 LPA
Mode of interview:
Walkin
Date:
Sep 20th, 2024
Timing:
12:
30 PM to 3:
00 PM
Contact HR:
Deepthi
Email for Queries:
deepthisai.a@hcltech.com
Work Location:
Chennai-Navalur/sholinganallur
Interview Location:
HCL - ETA 1- Village and Panchayat, ETA- Techno Park, Special Economic Zone 33 Rajiv Gandhi Salai, Navallur, Taluk, Chengalpattu, Tamil Nadu 603103
Responsibilities
Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs
Responding to queries regarding Experian, our products, services, data and client accounts
Managing multiple client queries at once
Utilizing workflow tools to manage your own workload
Contributing to the achievement of team targets including service levels and quality measures
Maintain accurate records of customer communication and discussions using the appropriate internal system/s
Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
Ensure that good client / consumer outcomes are at the center of all operational activity and decision making
Deliver great clients and consumers service and seek to exceed client / consumer expectations
Mandatory qualifications:
Excellent communication skills both verbal and written Mandatory.
A problem solving mind-set.
The ability to multi task
Able to work well as an individual and as part of a team
Any Graduation or 12th is mandatory.
Perks:
Cab facility is Available (Home pickup & Drop)
5 Days working
At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
