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• Knowledge on the IT Asset Management Lifecycle process • Good understanding on the Service now- CMDB • Good Understanding of MIS reports and Good MS-Excel Skills • Support the Preparation of SLA / KPI Reports for Requested items • Knowledge of ITAM Lifecycle • Building and maintaining the CMDB • Service Now HAM Pro • Flawless Communication skills in Business English – spoken and written • Ability to guide team members • Collaborative working, drive for improving team performance • Flexibility to work in 24 x 7 environment: shift operations • Ability to work under pressure and against timelines, SLAs • Handle high workloads and volumes, Proper documentation of the daily tasks. • Detail orientation, Should understand the client requirement and provide solution and handles escalation. • Proactive approach, anticipate issues and act on them before they become showstoppers. • Interact with global customers • Understanding of cultural aspects of people from different geographies • Sense of urgency in closing tasks
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