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Company Overview
EverAI Labs , a group company of Everise Inc., is an upcoming startup in the customer service industry, dedicated to enhancing operational efficiency and workforce development through innovative automation solutions. We are developing a comprehensive set of platforms that focuses on using the latest technology to enable our clients deliver better and faster customer experience .
Position Summary
The Head of Engineering for EverAI Labs will play a pivotal role in leading the development of innovative contact center technology products. Operating like a startup within a large company, this division is focused on delivering cutting-edge solutions with speed and agility. As the Head of Engineering, you will oversee all aspects of engineering, including full-stack development, infrastructure systems, databases, QA, and team management. You will collaborate closely with the Head of Product Management to bring product visions to life and ensure our technology stack supports our strategic goals.
Principle Accountabilities (Key Result Areas)
- Outsourced development / Working with outside teams
- Reviewing outsourced work and stack
- Team management of ~12-15 size
- Comfortable with having direct discussions with the infra/tech team of customers
- Time split – 80% engaging with internal stakeholders, 20% customer engagements
Engineering Leadership:
Lead and manage a multidisciplinary engineering team, including full-stack developers, UI/UX developers, backend developers, database administrators, QA teams, and team leads.
Technical Strategy:
Define and execute the technical strategy to support the development and delivery of high-quality products that are scalable, secure, and have a bar for high performance.
Team Building:
Recruit, hire, and retain top engineering talent, fostering a culture of innovation, continuous learning, and excellence.
Collaboration:
Work closely with the Head of Product Management to align engineering efforts with product goals, with timely delivery of features and enhancements.
Process Improvement:
Implement and optimize engineering processes, tools, and methodologies to increase efficiency and quality across the development lifecycle.
Technical Oversight:
Provide hands-on technical guidance and mentorship to engineering teams, implementing best practices in software development, architecture, and quality assurance.
Budget Management:
Manage the engineering budget, with cost-effective use of resources while delivering on technical objectives.
Risk Management:
Identify and mitigate technical risks, resulting in robust architecture and systems that support the division’s long-term goals.
Innovation:
Stay abreast of industry trends, emerging technologies, and best practices, driving continuous improvement and innovation within the engineering team.
Stakeholder Communication:
Collaborate with senior leadership, providing regular updates on engineering progress, challenges, and opportunities. Occasional Collaboration with external stakeholders
Attributes & Attitude
- Leadership Skills:
Proven track record of leading and scaling engineering teams, with a focus on delivering high-quality products in a fast-paced, agile environment. - Problem-Solving:
Strong analytical and problem-solving skills, with the ability to navigate complex technical challenges and make sound decisions under pressure. - Collaboration:
Excellent collaboration skills, with the ability to work effectively with product management, design, and other cross-functional teams. - Communication Skills:
Strong communication skills, with the ability to convey technical concepts to non-technical stakeholders and present complex information clearly.
Knowledge
- Education:
Bachelor’s degree in computer science, Engineering, or a related field;
advanced degree preferred. - Experience:
12+ years of experience in software engineering, with at least 5 years in a leadership role overseeing engineering teams. - Technical Expertise:
Deep expertise in full-stack development, infrastructure, database designs and management, and QA methodologies, with a strong understanding of modern technology stacks and frameworks.