Head of Operations

  • Nashik
  • Blue Genes Research (bgr)

Head of Operations

About the Company:

We are a dynamic and innovative organization at the forefront of providing automation and mechanization solutions for efficient material handling and process automation. With a strong focus on customer satisfaction and operational excellence, our company serves a diverse range of industries, including e-commerce, pharmaceuticals, logistics, and more. Our mission is to deliver cutting-edge technology that helps businesses streamline their operations, ensuring scalability and long-term growth. We pride ourselves on creating impactful solutions that are easy to deploy, low-maintenance, and energy-efficient.

About the Job:

As the Head of Operations, you will lead our core operational teams, overseeing installation, commissioning, project management, and after-sales service. This is a key leadership role where you will work closely with cross-functional teams to drive operational excellence and ensure seamless project execution. Your role is to ensure that our automation solutions are delivered to the highest standards and that customer satisfaction remains paramount. This is an exciting opportunity for an experienced operations leader to take charge of complex projects and manage high-performance teams in a fast-growing and dynamic environment.

Key Responsibilities and KPIs:

Leadership & Team Management: Lead, mentor, and manage operational teams, including installation, commissioning, project management, and technical after-sales service.

  • Achieve high team performance through regular reviews, training, and mentorship.

    Project Management: Oversee project activities from initiation to completion, ensuring timely delivery, adherence to scope, and budget management.
  • Maintain on-time project delivery with 100% adherence to client specifications.

    Installation & Commissioning: Ensure seamless installation and commissioning of automation systems, maintaining high standards and troubleshooting any issues that arise.
  • Successful and timely installations with minimal post-installation issues.

    Technical After Sales Service: Develop and implement after-sales service strategies to enhance customer retention and satisfaction.
  • Achieve 95%+ customer satisfaction rate for after-sales support.

    Operational Efficiency: Continuously improve operational processes and ensure compliance with safety regulations and industry standards.
  • Regularly meet or exceed operational efficiency targets.

    Cross-Functional Collaboration: Work closely with sales, R&D, and production teams to ensure alignment with the overall business strategy.
  • Ensure successful coordination and problem resolution across departments.

    Candidate Profile and Key Selection Criteria:

    - Experience: 12-17 years of experience in operations management, especially in automation, project management, and technical after-sales service.
  • Leadership Skills: Strong team management experience, with the ability to mentor, motivate, and lead high-performance teams.
  • Technical Expertise: Deep technical knowledge of automation systems, with a hands-on approach when required.
  • Project Management: Proven ability to manage complex projects from start to finish, with a focus on timely delivery and cost efficiency.
  • Problem-Solving Abilities: Adept at identifying and resolving operational issues, with a calm and methodical approach under pressure.
  • Education: Bachelor’s degree in Engineering (Mechanical, Electrical, or related field) is required. Master’s degree or PMP certification is an advantage.

    Why This Opportunity Must Be Considered:

    - Leadership Role: This is a senior leadership position offering the chance to make a significant impact on the company’s operations and overall business strategy.
  • Career Growth: We are a fast-growing organization with global ambitions. As Head of Operations, you will have the opportunity to shape the future of our operations and grow with the company.
  • Dynamic Industry: You will be working at the cutting edge of automation technology, leading innovative projects in a variety of industries including logistics, e-commerce, and pharmaceuticals.
  • Collaborative Environment: You will be part of a passionate and forward-thinking team that values creativity, innovation, and operational excellence.

    Does this opportunity resonate with your career aspirations? Apply today to lead operational excellence at the heart of automation and innovation!