Head Of Product Management

Company Overview

EverAI Labs , a group company of Everise Inc., is an upcoming startup in the customer service industry, dedicated to enhancing operational efficiency and workforce development through innovative automation solutions. We are developing a comprehensive set of platforms that focuses on using the latest technology to enable our clients deliver better and faster customer experience .

Position Summary

As the Head of Product Management for EverAI Labs, you will lead a team responsible for the vision, strategy, and execution of multiple technology products focused on transforming contact centers. This division operates independently, with the agility and innovation of a startup, backed by the resources of a large company. Your role is crucial in the success of our products by leading a dynamic team of product managers, UI/UX designers, and technical writers, while collaborating closely with the Head of Engineering to deliver cutting-edge solutions.

Principle Accountabilities (Key Result Areas)

• AI Product Strategy:
  Define and drive the product vision and strategy for AI-based products, in alignment with the division’s goals and the broader company objectives.
• AI Expertise:
  Utilize your knowledge of AI technologies, machine learning, and data science to guide product development and ensure the successful implementation of AI features.
• Team Management:
  Lead, mentor, and develop a team of 5+ product managers, UI/UX designers, and technical writers, fostering a culture of innovation, collaboration, and high performance.
• Product Lifecycle Management:
  Oversee the entire AI product lifecycle from concept to launch, including market research, user needs analysis, competitive analysis, product roadmap, and go-to-market strategies.
• Cross-Functional Collaboration:
  Work closely with the Head of Engineering and data science teams to ensure seamless integration of AI technologies into product offerings.
• Stakeholder Engagement:
  Serve as the primary point of contact for the Head of Strategy and other senior leaders, providing regular updates on product progress, challenges, and opportunities.
• Customer Focus:
  Engage with customers, partners, and industry experts to gather feedback on AI features, ensuring our products meet market needs and exceed customer expectations.
• Data-Driven Decision Making:
  Making:
  Leverage AI analytics and customer feedback to inform product decisions and prioritize AI-driven features and enhancements.
• Budget Management:
  Manage the product management budget, with efficient allocation of resources to achieve strategic objectives.

Attributes & Attitude

• Leadership Skills:
  Proven ability to lead and inspire teams, manage complex projects, and deliver results in a fast-paced, dynamic environment.
• Technical Acumen:
  Strong understanding of AI, machine learning, natural language processing, and data science, with experience in applying these technologies to real-world products. Ability to understand complex technical concepts and work closely with engineering teams to deliver high-quality products.
• Communication Skills:
  Excellent verbal and written communication skills, with the ability to articulate product vision and strategy to both technical and non-technical stakeholders.

Knowledge

• Education:
  Bachelor’s degree in Business, Engineering, or a related field;
  MBA or advanced degree preferred.
• Experience:
  12+ years of experience in product management, with at least 5 years in a leadership role overseeing multiple product teams, with experience in managing AI products or technologies.
• Industry Knowledge:
  Strong background in contact center technology or related fields, with a deep understanding of market trends, customer needs, and competitive landscape.