Head Of Training

About Amadora Gourmet Ice Cream:
Amadora Gourmet Ice Cream is dedicated to delivering the finest ice cream experience through our handcrafted, high-quality products. Our commitment to innovation and excellence has established us as a leader in the gourmet ice cream industry.

Position Overview:
The Head of Training and Audit will be responsible for developing and implementing comprehensive training programs and audit processes across all Amadora Ice Cream locations. This role focuses on ensuring consistent quality, operational efficiency, and compliance with company standards. The ideal candidate will have extensive experience in training, auditing, and quality control within the food and beverage industry.

Key Responsibilities:

1. Training Program Development and Management:
   

• Design, develop, and implement training programs for all levels of staff, including store managers, team members, and new hires.
• Create training materials and modules covering product knowledge, customer service, operational procedures, and compliance.
• Regularly update training programs to reflect new products, company policies, and industry trends.
• Conduct training sessions, workshops, and seminars to ensure staff proficiency and continuous improvement.

1. Audit and Quality Assurance:
   

• Develop and oversee a comprehensive audit program to ensure all stores comply with company standards, including hygiene, safety, operational procedures, and customer service.
• Conduct regular audits and inspections of stores to assess compliance and identify areas for improvement.
• Analyze audit findings and implement corrective actions to address deficiencies and enhance operational standards.

1. Staff Development and Support:
   

• Identify training and development needs across the organization and create customized programs to address them.
• Provide coaching and mentoring to store managers and staff, fostering a culture of continuous learning and improvement.
• Develop performance metrics and evaluate the effectiveness of training programs and initiatives.

1. Compliance and Standards Enforcement:
   

• Ensure all stores adhere to local, state, and federal regulations, including food safety and health standards.
• Develop and enforce company policies and procedures to maintain a high standard of quality and compliance.
• Collaborate with legal and compliance teams to stay updated on relevant regulations and industry standards.

1. Reporting and Communication:
   

• Prepare detailed reports on training outcomes, audit results, and compliance issues.
• Communicate findings and recommendations to senior management and store managers.
• Provide regular updates on the status of training programs and audit initiatives.

1. Strategic Planning and Implementation:
   

• Develop and implement strategic plans for training and audit functions, aligned with the company's overall business goals.
• Collaborate with other departments to integrate training and audit processes into broader operational strategies.