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Basic order support SF Cases Answer phones in queue Email Inquiries Basic refrigeration Microsoft office Basic electrical Basic component sizing Basic box load Basic SAP navigation Understands rules, regulations, policies, and procedures Serial number (equipment & component) lookup Preferred model number Collect prompt and accurate customer feedback Request standard conditions Escalates unresolved issues to relevant internal teams Advanced selections Engineered to order request (ETO) HUB admin related needs Receive and process Standard Equipment quote request Entry of stock (FERT) model quotes Basic componet selections ( TXV, nozzle) FERT and CTO Quote creation FERT and simple ETO Quote creation Resolve Basic application engineer problems. Pricing and condition type resolution PDAF coordination and resolution Working with eng team BOM needs Process HUB to SAP issues General product knowledge pertaining to Heatcraft products and services General pricing & Availability via HUB Heatcraft website navigation Custom system design review MMG group Basic Product Knowledge Training. Minimum passing Grade of 85% or higher
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