.. seeking a highly skilled and detail-oriented Data Entry Operator to join our team. The successful candidate will be responsible for accurately and efficiently entering data into our computer systems, maintaining data integrity, and performing administrative tasks as needed. Key Responsibilities: - Enter .. read more
Company Brief House of Shipping is a leading provider of business consultancy and advisory services to clients in the shipping and logistics industry.
Currently House of Shipping is recruiting for a Assistant Manager Contracts.
Job purpose Managing Line Management, Equipment Management and NVOCC business requirements Fine tuning processes to improve performance and achieving efficiencies. Managing diverse operations with key focus on SLA’s, SOP’s & bottom-line performance and Optimal utilization of resources
Main tasks and responsibilities: Process Management Handling suppliers, which are: ship agents, terminals, vessels, bunker traders. Utilization of vessels effectively. Cargo claims and ships damage claims in team with Claims and Ops dept. Monitoring the bunker consumption. Coordinating with the agents for the berthing and terminal operations. Manages the cost of his service and improve the performance of his service. Monitors actual performance of the assigned service and compares same with the budget. Container Fleet Management. Container operations activities including sub-lease / oneway / interchange, etc. Inventory management. Empty container repositioning management. Budget & cost management. Reconciliation of detention & demurrage amount. Handling & processing of detention disputes / waiver requests. Ensuring container movement / status data integrity in EMS. Errors identification, correction & updation. Maintaining and executing container disposal. Manage cross functional teams across pricing, sales, sales support, etc. Must be well familiar with the Liner Market Trade. Experience in Customer Svc & customer for booking issuance. Reviewing competition / current market information & reports. To overlook operation activity (Allotment, movement issuance, co-ordination with YARD/Line surveyor/Terminal). Coordination with legal/finance for company's various registration (GST/PORT/Custom / local authority). Conducting internal process audits & process review. Ensuring strict adherence to the process parameters/systems as per defined guidelines. Having a continuous improvement mindset that bring in process reengineering, optimization, automation that bring customer delight.
Performance Management Responsible for managing KPIs and SLAs. All customer service finance & operations team for multiple clients and stakeholders. Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Setting out quality standards for various operational areas, ensuring a high-quality customer experience, while adhering to the SLAs and work processes. Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction matrices.
Client Relationship Management Responsible for conducting stakeholders/client’s reviews on various performance matrix. Responsible for clients/stakeholders’ satisfaction of service delivery. Managing service operations for rendering and achieving quality services; providing customer support by answering queries & resolving their issues, ensuring minimum TAT. Responsible for proactively managing service delivery and providing outstanding levels of quality service delivery that are in line with the organizational service delivery standards and client/customer expectations to ensure high customer satisfaction levels.
Team Management Leading & monitoring the performance of team members. Leaders to ensure efficiency in process operations and meeting of individual & group targets. Creating and fostering a healthy environment which facilitates high performance of team members and accomplishments of organizational goals. Manage migrations as per standard framework and project governance from start to end ensuring compliance to agreed timelines and delivery of migration in accordance with Success criteria agreed with business partner. Regular review on user productivity performance. Identify bottom performers, mentor along with team leader to improve the overall efficiency.
Background and experience 10 - 15 yrs. in Operation Management/Customer Service from a Liner Company. Proficient at delivering large projects with multi-skilled and multi-location teams while ensuring quality deliverables. Experience in standardization & centralization of processes, automation across domains in shipping. Managing Customer Service, Process Management, Quality Improvement Projects in Shipping & Logistics. Process Migration for Customer Service, Operations and Business Administration in Shipping Industry. End to End Shipping process experience Customer service, Operations & back-end Sales.
Competencies and skills Team Management, Leadership skills, Stakeholder Management, Customer Success Manager, Process Driven Approach, Data Driven decision making, Analytical skills.
Currently House of Shipping is recruiting for a Assistant Manager Contracts.
Job purpose Managing Line Management, Equipment Management and NVOCC business requirements Fine tuning processes to improve performance and achieving efficiencies. Managing diverse operations with key focus on SLA’s, SOP’s & bottom-line performance and Optimal utilization of resources
Main tasks and responsibilities: Process Management Handling suppliers, which are: ship agents, terminals, vessels, bunker traders. Utilization of vessels effectively. Cargo claims and ships damage claims in team with Claims and Ops dept. Monitoring the bunker consumption. Coordinating with the agents for the berthing and terminal operations. Manages the cost of his service and improve the performance of his service. Monitors actual performance of the assigned service and compares same with the budget. Container Fleet Management. Container operations activities including sub-lease / oneway / interchange, etc. Inventory management. Empty container repositioning management. Budget & cost management. Reconciliation of detention & demurrage amount. Handling & processing of detention disputes / waiver requests. Ensuring container movement / status data integrity in EMS. Errors identification, correction & updation. Maintaining and executing container disposal. Manage cross functional teams across pricing, sales, sales support, etc. Must be well familiar with the Liner Market Trade. Experience in Customer Svc & customer for booking issuance. Reviewing competition / current market information & reports. To overlook operation activity (Allotment, movement issuance, co-ordination with YARD/Line surveyor/Terminal). Coordination with legal/finance for company's various registration (GST/PORT/Custom / local authority). Conducting internal process audits & process review. Ensuring strict adherence to the process parameters/systems as per defined guidelines. Having a continuous improvement mindset that bring in process reengineering, optimization, automation that bring customer delight.
Performance Management Responsible for managing KPIs and SLAs. All customer service finance & operations team for multiple clients and stakeholders. Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Setting out quality standards for various operational areas, ensuring a high-quality customer experience, while adhering to the SLAs and work processes. Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction matrices.
Client Relationship Management Responsible for conducting stakeholders/client’s reviews on various performance matrix. Responsible for clients/stakeholders’ satisfaction of service delivery. Managing service operations for rendering and achieving quality services; providing customer support by answering queries & resolving their issues, ensuring minimum TAT. Responsible for proactively managing service delivery and providing outstanding levels of quality service delivery that are in line with the organizational service delivery standards and client/customer expectations to ensure high customer satisfaction levels.
Team Management Leading & monitoring the performance of team members. Leaders to ensure efficiency in process operations and meeting of individual & group targets. Creating and fostering a healthy environment which facilitates high performance of team members and accomplishments of organizational goals. Manage migrations as per standard framework and project governance from start to end ensuring compliance to agreed timelines and delivery of migration in accordance with Success criteria agreed with business partner. Regular review on user productivity performance. Identify bottom performers, mentor along with team leader to improve the overall efficiency.
Background and experience 10 - 15 yrs. in Operation Management/Customer Service from a Liner Company. Proficient at delivering large projects with multi-skilled and multi-location teams while ensuring quality deliverables. Experience in standardization & centralization of processes, automation across domains in shipping. Managing Customer Service, Process Management, Quality Improvement Projects in Shipping & Logistics. Process Migration for Customer Service, Operations and Business Administration in Shipping Industry. End to End Shipping process experience Customer service, Operations & back-end Sales.
Competencies and skills Team Management, Leadership skills, Stakeholder Management, Customer Success Manager, Process Driven Approach, Data Driven decision making, Analytical skills.