.. , Java Script, HTML, XLM, AJAX, CSS, JSON, and AngularJS. ServiceNow System Administration certification and/or ServiceNow Application Development certification .. in an agile, enterprise-wide, multi-tier ServiceNow production environment creating automated workflows, service catalog and service portal items, scoped .. read more
Implementation Specialist/Onboarding Consultant Location : Hyderabad WFO/Hybrid
The Onboarding Specialist is a critical role responsible for ensuring the seamless onboarding and successful launch of clients on our SaaS e-commerce platform. This role involves acting as a technical expert, managing a portfolio of projects, and delivering a high-quality onboarding experience within specified time and budget constraints. The successful candidate will work with a range of clients, from mid-market self-service to enterprise-level, setting appropriate expectations, improving processes, and ensuring consistent client satisfaction.
Responsibilities: Platform and Technical Expertise: ● Act as a platform expert and technical subject matter expert during the launch phase, handling technical questions and queries from clients (software, data feeds, API, FTP). ● Provide feedback to Product Management for product features and enhancements. ● Develop additional client resources like videos and webinars and provide expertise for cross-training others within the company. Client Onboarding: ● Set up, customize, and optimize customer accounts. ● Deliver training sessions to client user groups using established methodologies tailored to specific customer needs. ● Work on configuration and troubleshooting during the customer onboarding process. ● Transition clients to the Support team following the implementation phase. Collaboration and Communication: ● Collaborate with Sales, Business Development, Engineering, Product Management, Customer Success Managers (CSM), and Account Strategy Managers (ASM) to ensure seamless customer transitions and mitigate blockers. ● Stay informed about the status of ongoing projects to maintain momentum. ● Effectively communicate technical information to both technical and non-technical audiences.
Requirements: ● Fluent in both written and spoken English. ● Additional language beneficial. ● Experience and/or strong knowledge of API (REST and SOAP). ● Experience working with product data feed formats (XML, TXT, CSV, JSON) and familiarity with FTP protocols. ● Strong working knowledge of Excel and HTML. ● Minimum 2 years' experience in SaaS onboarding. ● Demonstrated ability to manage multiple complex projects in tandem. ● Demonstrable problem-solving skills and a positive attitude. ● Strong time management skills and the ability to prioritize tasks effectively. ● Excellent documentation skills. ● Experience in developing and delivering software training curriculum. ● Strong oral and written communication and presentation skills.
Preferred Qualifications: ● Demonstrated experience with providing guidance for API integrations. ● Experience working with enterprise-level clients and in the e-commerce industry. ● Experience with remote-based training tools. ● Project Management Experience or Qualifications.
We are looking for excellent communication skills and US/UK client handling experience Should be open to Work in Night Shifts. Please fill in
Implementation Consultant Candidate Information Form
as mandatory step
The Onboarding Specialist is a critical role responsible for ensuring the seamless onboarding and successful launch of clients on our SaaS e-commerce platform. This role involves acting as a technical expert, managing a portfolio of projects, and delivering a high-quality onboarding experience within specified time and budget constraints. The successful candidate will work with a range of clients, from mid-market self-service to enterprise-level, setting appropriate expectations, improving processes, and ensuring consistent client satisfaction.
Responsibilities: Platform and Technical Expertise: ● Act as a platform expert and technical subject matter expert during the launch phase, handling technical questions and queries from clients (software, data feeds, API, FTP). ● Provide feedback to Product Management for product features and enhancements. ● Develop additional client resources like videos and webinars and provide expertise for cross-training others within the company. Client Onboarding: ● Set up, customize, and optimize customer accounts. ● Deliver training sessions to client user groups using established methodologies tailored to specific customer needs. ● Work on configuration and troubleshooting during the customer onboarding process. ● Transition clients to the Support team following the implementation phase. Collaboration and Communication: ● Collaborate with Sales, Business Development, Engineering, Product Management, Customer Success Managers (CSM), and Account Strategy Managers (ASM) to ensure seamless customer transitions and mitigate blockers. ● Stay informed about the status of ongoing projects to maintain momentum. ● Effectively communicate technical information to both technical and non-technical audiences.
Requirements: ● Fluent in both written and spoken English. ● Additional language beneficial. ● Experience and/or strong knowledge of API (REST and SOAP). ● Experience working with product data feed formats (XML, TXT, CSV, JSON) and familiarity with FTP protocols. ● Strong working knowledge of Excel and HTML. ● Minimum 2 years' experience in SaaS onboarding. ● Demonstrated ability to manage multiple complex projects in tandem. ● Demonstrable problem-solving skills and a positive attitude. ● Strong time management skills and the ability to prioritize tasks effectively. ● Excellent documentation skills. ● Experience in developing and delivering software training curriculum. ● Strong oral and written communication and presentation skills.
Preferred Qualifications: ● Demonstrated experience with providing guidance for API integrations. ● Experience working with enterprise-level clients and in the e-commerce industry. ● Experience with remote-based training tools. ● Project Management Experience or Qualifications.
We are looking for excellent communication skills and US/UK client handling experience Should be open to Work in Night Shifts. Please fill in
Implementation Consultant Candidate Information Form
as mandatory step