.. standards and practices, in order to ensure that systems perform at the highest level of consistency providing an optimum audio-visual experience for our customers/clients. • Duties include Checking all conference rooms including MTR rooms daily, scheduling, and working with customers to meet their .. read more
About Us
Observe.AI
is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry,
Observe.AI
uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With
Observe.AI
, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention. Observe.AI
is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Raised our $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit
www.observe.ai
.
What you’ll do day to day:
Manage and automate IT System Admin functions for a seamless employee experience. Provide fast and effective technical assistance, supporting systems configuration, troubleshooting, and maintenance. Guide employees both remotely and in person through the resolution of hardware and software issues. Prioritise customer satisfaction in all interactions and escalate unresolved issues when necessary. Respond to IT inquiries via multiple channels (email, chat, phone, in person). Support hardware and software troubleshooting and ensure follow-up with users for optimal service delivery. Communicate user feedback and system issues to internal teams for continuous improvement. Oversee vendor management, including relationships with external IT vendors, hardware procurement, software licensing, and service agreements.
What you’ll bring to the role:
Operating Systems Expertise: Proficiency in MacOS and Windows operating systems, including installation, configuration, and troubleshooting. Familiarity with Linux or other Unix-based systems. Mobile Device Management (MDM) Tools: Experience with Mobile Device Management (MDM) tools such as Jamf, Microsoft Intune, or AirWatch for managing and securing corporate devices across different platforms. System Administration & Networking: Strong understanding of IT system administration, including setting up and maintaining servers, user accounts, and permissions. Experience with networking protocols, firewalls, and VPNs. Ticketing & IT Service Management (ITSM) Tools: Experience with ticketing tools like Jira Service Management, Zendesk, or similar platforms. Ability to create and optimize IT workflows within these tools. Troubleshooting & Problem Solving: Hands-on experience troubleshooting hardware issues (e.g., laptops, desktops, peripherals). Expertise in software troubleshooting for common enterprise applications and systems (e.g., Microsoft Office 365, Zoom, VPN tools). Automation & Scripting: Experience with automation of IT tasks using scripting languages such as Python, PowerShell, Bash, or JSON-based scripts for workflow and system automation. Understanding of process optimization through automation, especially within IT operations. Cloud & Virtualisation: Familiarity with cloud platforms such as AWS, Azure, or Google Cloud Platform. Security and Compliance: Awareness of IT security principles and best practices, including data protection, encryption, and multi-factor authentication (MFA). Knowledge of compliance frameworks like GDPR, ISO 27001, or SOC 2. Okta: Experience with Okta for identity management and access control.
Compensation, Benefits and Perks
Excellent medical insurance options and free online doctor consultations Yearly privilege and sick leaves as per Karnataka S&E Act Generous holidays (National and Festive) recognition and parental leave policies Learning & Development fund to support your continuous learning journey and professional development Fun events to build culture across the organization Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit
www.observe.ai
.
Observe.AI
is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry,
Observe.AI
uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With
Observe.AI
, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention. Observe.AI
is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Raised our $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit
www.observe.ai
.
What you’ll do day to day:
Manage and automate IT System Admin functions for a seamless employee experience. Provide fast and effective technical assistance, supporting systems configuration, troubleshooting, and maintenance. Guide employees both remotely and in person through the resolution of hardware and software issues. Prioritise customer satisfaction in all interactions and escalate unresolved issues when necessary. Respond to IT inquiries via multiple channels (email, chat, phone, in person). Support hardware and software troubleshooting and ensure follow-up with users for optimal service delivery. Communicate user feedback and system issues to internal teams for continuous improvement. Oversee vendor management, including relationships with external IT vendors, hardware procurement, software licensing, and service agreements.
What you’ll bring to the role:
Operating Systems Expertise: Proficiency in MacOS and Windows operating systems, including installation, configuration, and troubleshooting. Familiarity with Linux or other Unix-based systems. Mobile Device Management (MDM) Tools: Experience with Mobile Device Management (MDM) tools such as Jamf, Microsoft Intune, or AirWatch for managing and securing corporate devices across different platforms. System Administration & Networking: Strong understanding of IT system administration, including setting up and maintaining servers, user accounts, and permissions. Experience with networking protocols, firewalls, and VPNs. Ticketing & IT Service Management (ITSM) Tools: Experience with ticketing tools like Jira Service Management, Zendesk, or similar platforms. Ability to create and optimize IT workflows within these tools. Troubleshooting & Problem Solving: Hands-on experience troubleshooting hardware issues (e.g., laptops, desktops, peripherals). Expertise in software troubleshooting for common enterprise applications and systems (e.g., Microsoft Office 365, Zoom, VPN tools). Automation & Scripting: Experience with automation of IT tasks using scripting languages such as Python, PowerShell, Bash, or JSON-based scripts for workflow and system automation. Understanding of process optimization through automation, especially within IT operations. Cloud & Virtualisation: Familiarity with cloud platforms such as AWS, Azure, or Google Cloud Platform. Security and Compliance: Awareness of IT security principles and best practices, including data protection, encryption, and multi-factor authentication (MFA). Knowledge of compliance frameworks like GDPR, ISO 27001, or SOC 2. Okta: Experience with Okta for identity management and access control.
Compensation, Benefits and Perks
Excellent medical insurance options and free online doctor consultations Yearly privilege and sick leaves as per Karnataka S&E Act Generous holidays (National and Festive) recognition and parental leave policies Learning & Development fund to support your continuous learning journey and professional development Fun events to build culture across the organization Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit
www.observe.ai
.