Information Technology Operations Analyst

About ViewTrade:

ViewTrade is the force that powers fintech and cross-border investing for financial services firms throughout the world. We provide the technology, support and brokerage services that business innovators need to quickly launch or enhance a retail, fintech, wealth, or cross boarder investing experience. Now in our third decade, our approach has helped 300+ firms – from technology startups to large banks, brokers, super apps, advisory, and wealth management – create the differentiating investment experiences their customer’s demand. With clients in over 29 countries and a team that brings decades of experience and understanding of financial services technology and services, we help our business clients deliver the investment access and financial solutions they require.

Our Values:

● Expertise

● Integrity

● Solution Driven.

● Teamwork

● Long Term success

● Always winning

● Always learning

Responsibilities:

As an IT Operations Engineer, you will play a crucial role in maintaining and optimizing our IT infrastructure during India business hours. This role requires a combination of technical expertise, proactive problem-solving, networking knowledge (including FIX and VPN), experience with ticketing systems and SLAs, and the ability to thrive in a fast-paced environment.

• System Administration:
  Manage and maintain Windows, Linux, and Unix systems, ensuring their stability, security, and performance.
• Infrastructure Support:
  Build, configure, and troubleshoot our infrastructure, including FIX and VPN connectivity, addressing any technical issues that arise.
• Proactive Monitoring:
  Implement and utilize monitoring tools to identify and resolve potential problems before they impact operations, with a focus on FIX and VPN health.
• After-Hours Support:
  Provide timely emergency support for US infrastructure issues during India business hours, ensuring minimal downtime, including troubleshooting FIX and VPN connectivity.
• Ticketing System Management:
  Set up, configure, and maintain a ticketing system to efficiently handle client requests and track their progress.
• SLA Management:
  Ensure adherence to Service Level Agreements (SLAs) for client requests, prioritizing and resolving issues promptly to meet or exceed expectations.
• Automation:
  Automate routine tasks using scripting (PowerShell, Bash) and tools like cron jobs to improve efficiency and reduce manual effort.
• Tool Management:
  Install, configure, automate, and monitor various tools such as IIS, SQL databases, Nginx, Apache, RabbitMQ, Redis, and MySQL, as well as FIX engines and VPN appliances.
• Collaboration:
  Work effectively with team members to achieve common goals and ensure smooth IT operations.

Required Skills and Experience:

• Proven experience as a Windows/Linux/Unix system administrator
• In-depth knowledge of Windows and Linux systems
• Proficiency in IIS, Task Scheduler, PowerShell, WinSCP, and Bash scripting
• Familiarity with SQL database operations and various versions of SQL databases
• Hands-on experience with cron jobs and shell scripting
• Knowledge of installation and configuration of tools like Nginx, Apache, RabbitMQ, Redis, MySQL, etc.
• Experience with FIX protocol and VPN technologies (setup, configuration, troubleshooting)
• Experience with setting up and managing ticketing systems (e.G., Jira, Zendesk, ServiceNow)
• Understanding of SLAs and commitment to meeting service level objectives
• Excellent communication and interpersonal skills
• Strong troubleshooting and problem-solving abilities
• Ability to work effectively in a fast-paced and dynamic environment