.. US Healthcare Recruiter Job Summary: CivicMinds India Pvt. Ltd., a US staffing company, .. seeking a US Healthcare Recruiter to join our team. As a Healthcare Recruiter, you will be responsible for sourcing and placing qualified .. read more
Duties/Responsibilities:
Provides technical support—identifying, investigating, and resolving users’ problems with computer software and hardware—for problems specific to the organization’s computer networks and systems. Applies knowledge of computer software, hardware, and procedures to solve problems. Collaborates with other staff to research and resolve problems. Possesses a deep technical understanding of SharePoint online. Possesses a broad knowledge of key end-user scenarios and technical architecture for Office 365, Exchange Online, SharePoint online, OneDrive, Teams and other Office 365 products. Collaborates with systems and network administrators to explain errors and/or recommend modifications to systems and networks. Performs ongoing administration and account maintenance of the Office 365 tenant for all workloads but with an emphasis on SharePoint and OneDrive. Performs other related duties as assigned. Monitoring usage patterns and usage rates to ensure that employees are using the system efficiently and effectively Maintaining security by monitoring the system for potential vulnerabilities, identifying risks, and taking action to mitigate them Troubleshooting technical issues such as email delivery failures or authentication problems Providing training to users on how to use Office 365 effectively Addressing user requests for assistance with issues pertaining to their accounts, including password resets and help with downloading emails Providing support for mobile devices that use Office 365, including Android phones and iPhones Troubleshooting problems with hardware or software that is used in conjunction with Office 365, such as printers or mobile phones that use Exchange ActiveSync
Required Skills/Abilities: Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Ability to explain technical issues to technical and nontechnical staff and customers. Strong analytical and problem-solving skills. Superior understanding of computer and networking hardware and software systems. Excellent time management skills. Proficient with Microsoft Office 365 Suite or related software. Proficient with or the ability to quickly learn a broad array of networking and systems hardware and software. Working knowledge of Microsoft Cloud technologies, including, Intune, Teams, Azure Rights Management, Azure Active Directory and SharePoint is a plus
Education and Experience: Bachelor’s or master’s degree in Computer Science or related field or equivalent experience required.
Provides technical support—identifying, investigating, and resolving users’ problems with computer software and hardware—for problems specific to the organization’s computer networks and systems. Applies knowledge of computer software, hardware, and procedures to solve problems. Collaborates with other staff to research and resolve problems. Possesses a deep technical understanding of SharePoint online. Possesses a broad knowledge of key end-user scenarios and technical architecture for Office 365, Exchange Online, SharePoint online, OneDrive, Teams and other Office 365 products. Collaborates with systems and network administrators to explain errors and/or recommend modifications to systems and networks. Performs ongoing administration and account maintenance of the Office 365 tenant for all workloads but with an emphasis on SharePoint and OneDrive. Performs other related duties as assigned. Monitoring usage patterns and usage rates to ensure that employees are using the system efficiently and effectively Maintaining security by monitoring the system for potential vulnerabilities, identifying risks, and taking action to mitigate them Troubleshooting technical issues such as email delivery failures or authentication problems Providing training to users on how to use Office 365 effectively Addressing user requests for assistance with issues pertaining to their accounts, including password resets and help with downloading emails Providing support for mobile devices that use Office 365, including Android phones and iPhones Troubleshooting problems with hardware or software that is used in conjunction with Office 365, such as printers or mobile phones that use Exchange ActiveSync
Required Skills/Abilities: Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Ability to explain technical issues to technical and nontechnical staff and customers. Strong analytical and problem-solving skills. Superior understanding of computer and networking hardware and software systems. Excellent time management skills. Proficient with Microsoft Office 365 Suite or related software. Proficient with or the ability to quickly learn a broad array of networking and systems hardware and software. Working knowledge of Microsoft Cloud technologies, including, Intune, Teams, Azure Rights Management, Azure Active Directory and SharePoint is a plus
Education and Experience: Bachelor’s or master’s degree in Computer Science or related field or equivalent experience required.
