.. similar role Excellent Excel, Word and PowerPoint skills Fluent in English Preferably fluent in Tamil Excellent organization and time management skills Knowledge of outlook mail Experience dealing with off-site team members Knowledge on HR activities like Recruitment, Admin, Policies and procedures .. read more
RESPONSIBILITIES:
- Troubleshoot and resolve a wide range of IT user issues including hardware, software, network connectivity, and application access.
- Provide technical support via phone, email, and in-person assistance.
- Document and escalate complex issues to senior IT staff for resolution.
- Maintain accurate records of all support tickets and ensure timely resolution.
- Proactively identify and report potential IT issues to prevent downtime.
- Assist with the installation, configuration, and troubleshooting of new hardware and software.
- Update and maintain user accounts and access permissions.
- Stay up-to-date on the latest IT trends and technologies relevant to VinFast's operations.
- Provide IT support during onboarding for new employees.
- Maintain a professional and courteous demeanor while interacting with users.
REQUIREMENTS:
- Minimum 5 years of experience in a similar IT Helpdesk Specialist role.
- Strong understanding of computer hardware and software troubleshooting principles.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to work independently and as part of a team.
- Strong analytical and problem-solving skills.
- Excellent time management and prioritization skills.
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