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RESPONSIBILITIES: Troubleshoot and resolve a wide range of IT user issues including hardware, software, network connectivity, and application access. Provide technical support via phone, email, and in-person assistance. Document and escalate complex issues to senior IT staff for resolution. Maintain accurate records of all support tickets and ensure timely resolution. Proactively identify and report potential IT issues to prevent downtime. Assist with the installation, configuration, and troubleshooting of new hardware and software. Update and maintain user accounts and access permissions. Stay up-to-date on the latest IT trends and technologies relevant to VinFast's operations. Provide IT support during onboarding for new employees. Maintain a professional and courteous demeanor while interacting with users. REQUIREMENTS: Minimum 5 years of experience in a similar IT Helpdesk Specialist role. Strong understanding of computer hardware and software troubleshooting principles. Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Ability to work independently and as part of a team. Strong analytical and problem-solving skills. Excellent time management and prioritization skills.
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