.. journey. We are a U.S.-based company seeking to transform the online Retail space with innovative approaches and a customer-centric mindset. We are .. eBay, and Walmart stores and contribute to our growth and success. Job Description As an E-Commerce Operations Manager – Amazon Dropshipping Expert at .. read more
HPE Operation
is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.
What you’ll do: Definition, design, implementation of end-to-end ITSM processes Documenting and maintaining the Change Management policy, processes and standards. Analysis of complex services, covering a diverse range of technologies and 3rd party suppliers, to ensure that proposed requests for change (RFC) are safe and fit for purpose, including a comprehensive analysis of risk, business impact & continuity, back out plans, test plans, resource requirements and availability. Manage, review, amend and close Requests for Change (RFC). Understand the Services, Services Providers, and the Services metrics- SLAs, KPI associated with various process associated from Service management point of view Ensure various process standards and designs are created, updated on periodic basis working closely with the respective Process Owners and Stakeholders Analysis of the IT Metrics and draw inferences and come up with Service Improvement plans to improve the performance of IT Drive meetings, interactions with the Process and Services teams and to improve the quality of services, quality of metrics data and the quality of reporting Participate in audits, Services reviews and provide inputs on improving effectiveness of ITSM process Develop SOPs, reporting standards and reporting templates as needed from time to time Come up with ideas to Optimize, automate tasks/activities to bring in efficiency Independently lead/manage various drives/Activities pertaining to Service Improvements and Operational stability Establish a good working relationship with all the supporting teams and stakeholders
What you need to bring: Strong Background of Process Design-IT and Business, Optimization, Audits and documentation Excellent understanding and 7+ relevance Years experience of working with/implementing ITIL framework - Change Management, Release and Deployment Management Thorough understanding of the IT Metrics and ability to identify/develop KPI which can be effectively used to track IT performance Good understanding of IT Applications and Infrastructure domain Excellent communications skills – Written, Verbal and Presentation and Process documentation Influencing, negotiation, conflict resolution Candidate should be self-driven and should be able to Lead/manage activities with minimal guidance
is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.
What you’ll do: Definition, design, implementation of end-to-end ITSM processes Documenting and maintaining the Change Management policy, processes and standards. Analysis of complex services, covering a diverse range of technologies and 3rd party suppliers, to ensure that proposed requests for change (RFC) are safe and fit for purpose, including a comprehensive analysis of risk, business impact & continuity, back out plans, test plans, resource requirements and availability. Manage, review, amend and close Requests for Change (RFC). Understand the Services, Services Providers, and the Services metrics- SLAs, KPI associated with various process associated from Service management point of view Ensure various process standards and designs are created, updated on periodic basis working closely with the respective Process Owners and Stakeholders Analysis of the IT Metrics and draw inferences and come up with Service Improvement plans to improve the performance of IT Drive meetings, interactions with the Process and Services teams and to improve the quality of services, quality of metrics data and the quality of reporting Participate in audits, Services reviews and provide inputs on improving effectiveness of ITSM process Develop SOPs, reporting standards and reporting templates as needed from time to time Come up with ideas to Optimize, automate tasks/activities to bring in efficiency Independently lead/manage various drives/Activities pertaining to Service Improvements and Operational stability Establish a good working relationship with all the supporting teams and stakeholders
What you need to bring: Strong Background of Process Design-IT and Business, Optimization, Audits and documentation Excellent understanding and 7+ relevance Years experience of working with/implementing ITIL framework - Change Management, Release and Deployment Management Thorough understanding of the IT Metrics and ability to identify/develop KPI which can be effectively used to track IT performance Good understanding of IT Applications and Infrastructure domain Excellent communications skills – Written, Verbal and Presentation and Process documentation Influencing, negotiation, conflict resolution Candidate should be self-driven and should be able to Lead/manage activities with minimal guidance