Knowledge And Systems Manager

Job Summary:

The Knowledge and Systems Manager is responsible for managing and enhancing the knowledge base, training programs, and learning resources. This role plays a critical part in ensuring that our team is well-equipped with the latest information, tools, and techniques to support students in their overseas education journey.

Key Responsibilities:

Knowledge Management:

• Develop, implement, and maintain a centralized knowledge management system for the organization.
• Ensure that all employees have access to up-to-date information on study abroad programs, visa regulations, and partner universities.
• Regularly update and distribute knowledge resources such as guides, FAQs, and best practice documents.
• Collaborate with various departments to gather and document critical information.

Training and Development:

• Design and deliver training programs for new and existing employees, focusing on key areas such as counseling techniques, customer service, and compliance with international education regulations.
• Organize regular workshops, webinars, and refresher courses to keep the team updated on the latest trends in international education.
• Evaluate the effectiveness of training programs and make continuous improvements.
• Develop e-learning modules and other digital training resources to facilitate remote learning.

Collaboration and Support:

• Work closely with the Business as well as the HR department to identify training needs and develop tailored programs for different teams.
• Support the marketing team in creating educational content for students, including webinars, guides, and videos.
• Collaborate with external trainers, universities, and other stakeholders to bring diverse perspectives and expertise into the training programs.

Monitoring and Reporting:

• Track and report on the progress of training programs and knowledge management initiatives.
• Provide regular updates to senior management on the impact of training and knowledge programs on employee performance and student satisfaction.
• Ensure compliance with all regulatory requirements related to training and knowledge management.

Qualifications:

• Bachelor’s degree in education, Human Resources, or a related field. A master’s degree is preferred.
• 10+ years of experience in training, knowledge management, or a related role within the education or overseas consultancy industry.
• Strong understanding of international education systems, visa processes, and student counselling.
• Excellent communication, presentation, and interpersonal skills.
• Experience with e-learning platforms and content management systems.
• Ability to work collaboratively across departments and with external partners.
• Strong organizational skills and attention to detail.