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Work Experience
- Analysis – Strong Analytical skills
- Should be able to handle & achieve the departmental requirements
- Maintain data integrity
- Knowledge (What the person must know):
Understanding of operational process, logical thinking, reporting and analysis - Should be open to change, Multi-tasking skills
- Accurate and Timely reporting
- Client Management – Internal and External
- Ability to work on data and generate various types dashboards, reports/ad-hoc reports
- Meeting client requirements within TAT and with accuracy
- Ability to handle high level data analysis and data
Eligibility
- Minimum 1-year experience in Reporting/MIS
- Should have minimum exposure in Call Center environment for 2 years’ Good verbal and written communication skill
- Good knowledge of Advance MS Excel
- Working knowledge MS Access, VBA, BI tools will be preferred
- Ability to think strategically and work in terms of business opportunity and growth
- Candidate should be ready to work in a 24*7 environment
- Ability to handle pressure and a natural go getter
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