.. are delivered on time and following ITBD’s Clients’ expectations and that support is provided accordingly with both internal and external stakeholders. Set clear objectives, evaluate progress against objectives, and instill a performance-oriented culture with a focus on accountability. Conduct monthly .. read more
Experience- 3 Years- 6 Years
Location- Noida
Shift- U.S. Shift
Responsibilities - Responsible for meeting own targets of assigned activities - Primary responsibility for monitoring accounts receivable balances;
perform collection functions on assigned account;
resolve customer issuesrelated to non-payment;
conduct payment negotiation. Escalates accounts, as necessary. - Works closely with Contracts, Credit, Billing, RECON, Database and Accounts Receivable areas to identify and resolve issues affecting timely account payment. - Maintain our Culture with a positive team environment. Assist peers as necessary or as directed by Manager or Director. - Collect customer payments in accordance with payment due dates. Communicate with customers in a positive and friendly manner. - Monitor and follow up on the status of TBDA’s/RMA’s/CSO’s/Reverse BNL’s - Create and send manual invoice(s) electronically or overnight mail following our protocol - Research Operational issues with field personnel - Monitor accounts in the Escalation Protocol for payment or credit risk - Work with Database/FIT to correct entry errors and correct invoice(s)
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