Manager Post Sales

About Intellect Design Arena Limited

Intellect Design Arena Ltd is an enterprise-grade financial technology leader, providing composable and intelligent solutions for futuristic global financial institutions across 57 countries. Intellect’s revolutionary First Principles Thinking-based Enterprise Connected Intelligence Platform, eMACH.Ai, is the most comprehensive, composable, and intelligent open finance platform in the world. With an impressive array of 329 microservices, 535 events, and over 1757 APIs, eMACH.Ai enables financial institutions to design and deploy future-ready technology solutions that provide a significant global competitive edge.

With three decades of domain expertise, Intellect offers a full spectrum of banking and insurance technology products through four lines of business:
Global Consumer Banking (iGCB), Global Transaction Banking (iGTB), IntellectAI and Digital Technology for Commerce (iDTC). Intellect is a pioneer in applying Design Thinking and our 8012 FinTech Design Center, the world's first Design Center dedicated to Design Thinking Principles, underscores our commitment to continuous and impactful innovation, addressing the ever-growing need for digital transformation. We proudly serve over 325+ customers worldwide, supported by a diverse workforce of solution architects and domain and technology experts in major global financial hubs. For more information about Intellect, visit https:
//www.Intellectdesign.Com/

Post-Sales Resource:
-

- Oversee the implementation of solutions after the sale is completed.

- Provide ongoing technical support to ensure successful product adoption by clients.

- Manage client relationships post-sale and address any concerns or issues that may arise.

- Collaborate with the development and product teams to ensure client satisfaction and smooth operations.

Postsales - Experience 3-6 years

**Responsibilities:
** -

• Understand the Intellect Digital Products and surrounding systems in full and ensure all the product journeys are well understood on detail process flows
• Understand the RFP items and Presales handover from Presales team and plan for a proper Product walk through session.
• Gather requirements from Client during the PWT session and ensure that there is not much deviation in the product features and balance the same what client wants
• Prepare GAP analysis sheet after the PWT session and walk through the UI/UX, API interface, Dev team on the client level changes.
• Prepare Tentative Heat map and conduct the Pre-PWT sessions internal management based on the presales handover and the PWT preparation
• Prepare draft Heat map and conduct the Post-PWT sessions internal management based on the PWT conducted and hand it over to PMO team for tracking
• Good knowledge on Digital Banking and payments lifecycle especially on the Europe / US / Canada space.
• User story writing, peer review, Version maintenance of Userstories and ensuring the same is getting built from the Engineering team
• Owning the delivery and ensuring that the scope is delivered in full for clients
• Skill to avoid scope creeping and ensure the CR are notified in advance and taken up with PMO team for converting them as opportunities
• Strong understanding and Handson on Lifecyle of Accounts, Deposits, Cards, Loans, PFM, Trade, BO functions, Customer onboarding etc
• Strong understanding on SDLC, Project life cycle, API,
• Handson on Agile, Jira, product owner testing, Project process

**Requirements:
** -

• Bachelor's degree in Business, Marketing, Computer Science, or a related field.
• 3-5 years of experience in basic knowledge on presales and strong knowledge on Post Sales, sales engineering, or technical consulting roles within the digital banking or financial technology industry
• Deep understanding of digital banking concepts, trends, and technologies, with the ability to communicate technical concepts to non-technical audiences
• Proven track record of responding to RFPs and delivering successful pre sales engagements, including product demonstrations and presentations
• Good coordination skills with various teams like PMO, Dev, Interface and UI/UX team
• Good logical thinking, problem solving attitude to pick up any kind of work pressure at client site
• Excellent communication and presentation skills, with the ability to articulate complex ideas and solutions clearly and persuasively
• Strong analytical and problem-solving abilities, with the capacity to understand customer requirements and develop tailored solutions
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively
• Willingness to travel as needed for client meetings, presentations, and industry events.