Zoho CRM Techno-Functional Consultant

  • Guntur
  • Workwall A Global Tech Marketplace
About the Role: We are seeking certified Zoho CRM Techno-Functional Consultants to join our team on a contract basis. The ideal candidate will have a strong blend of technical and functional expertise in Zoho CRM, including both development/customization and business process optimization. This role offers the flexibility to work from any location and will be responsible for delivering end-to-end Zoho CRM solutions tailored to client needs. Key Responsibilities: Collaborate with stakeholders to gather, document, and analyze business requirements. Design, customize, and configure Zoho CRM modules based on client specifications. Develop custom workflows, automation, and Deluge scripting to extend CRM functionalities. Build and manage integrations between Zoho CRM and third-party systems (e.g., ERP, marketing platforms). Perform system testing, data migration, and ensure data integrity within Zoho CRM. Optimize CRM workflows, sales processes, and reporting tools for enhanced business performance. Troubleshoot and resolve both technical and functional CRM issues. Provide user training, post-implementation support, and ongoing system enhancements. Serve as the liaison between technical development and functional business teams, ensuring seamless communication and delivery of solutions. Required Skills and Qualifications: Certified Zoho CRM Techno-Functional Consultant with proven experience in both technical and functional roles. Strong proficiency in Zoho CRM customization, including Deluge scripting and API integrations. Deep understanding of business processes, CRM best practices, and system optimization. Experience in configuring CRM modules like sales, marketing, customer support, and analytics. Familiarity with the Zoho ecosystem, including products such as Zoho Books, Zoho Desk, and Zoho Projects. Hands-on experience with data migration and maintaining data integrity. Ability to communicate effectively between technical and non-technical stakeholders. Strong problem-solving, analytical, and project management skills. Preferred Qualifications: Zoho CRM certifications (Techno-Functional). Experience working on Zoho CRM implementations for industries such as [specify industries, e.g., finance, healthcare, technology]. Work Environment: Contractors can work remotely from any location.