Operations Manager

  • Pune
  • Vijaya Diagnostic Centre Limited
About Vijaya Diagnostic Centre, founded in 1981, is one of India's largest diagnostic service providers. With over 90 centers across Telangana, Andhra Pradesh, West Bengal, and Maharashtra, it offers a wide range of diagnostic tests, including laboratory, radiology, and imaging services. Known for its accuracy, advanced technology, and patient-centric approach, Vijaya Diagnostics plays a key role in providing reliable healthcare diagnostics. Its commitment to quality and precision ensures timely and accurate results, making it a trusted name in the healthcare industry.

# Roles and Responsibilities: Manage all operations of an integrated diagnostics center, ensuring compliance with statutory regulations, including safety protocols, waste management, and legal documentation. Oversee cash handling, petty cash expenses, daily revenue reporting, and card settlements, ensuring accuracy and adherence to procedures. Lead a team of medical and non-medical staff to deliver high-quality customer service, handling patient feedback and implementing corrective actions. Maintain equipment, inventory, and documentation, ensuring readiness for internal audits and compliance with quality standards. Address maintenance issues, escalate unresolved concerns, and coordinate with stakeholders for smooth operations. Act as the first point of contact for customer complaints, ensuring timely resolution. Drive revenue targets, ensure timely staffing, and engage in brand management activities. Serve as the on-site leader, representing the company and ensuring operational excellence.

# Must Have:

Strong operations background with a focus on contributing to organizational growth. Minimum of 5 years of experience in hospital or diagnostics operations. Excellent communication and interpersonal skills. Willingness to manage multiple locations. Preferred educational background: B.Sc., M.Sc., MBA, MHA, Nursing, or Lab Management. Strong skills in employee retention. Availability for immediate joining.

To apply, please share your resume via WhatsApp only at

9121000666

or email it to

careers@vijayadiagnostic.in / trishnitaghosh@vijayadiagnostic.in

We look forward to hearing from you!

Regards

Sachin Shet Head - Talent Acquisition