Enterprise Account Manager

Key Responsibilities:

Develop and execute customer retention strategies to reduce churn and increase customer loyalty Analyze customer feedback and data to identify trends, pain points, and opportunities for improvement Collaborate with the sales, marketing, and customer service teams to align retention strategies with business goals Implement targeted campaigns to engage at-risk customers and re-engage inactive customers Conduct regular follow-ups with customers to ensure their needs are being met and to gather feedback Resolve customer issues and complaints promptly and effectively, ensuring a positive customer experience Monitor and report on key retention metrics and KPIs to track the effectiveness of retention initiatives Provide personalized recommendations and solutions to customers based on their specific needs and preferences Develop and deliver training programs to educate team members on customer retention strategies and best practices Maintain up-to-date knowledge of industry trends, best practices, and competitor activities related to customer retention

Required Skills:

Ability to effectively demonstrate product features and benefits to clients Exceptional interpersonal and customer service skills with a proven track record of managing and nurturing client relationships Strong problem-solving skills and the ability to address client concerns with confidence Ability to guide clients through procurement-related activities Strong organisational skills and attention to detail Knowledge of Service Level Agreements and their importance in account management Excellent verbal and written communication skills Proven ability to manage renewals and retain clients Strong sales acumen with the ability to identify upsell opportunities Prior SaaS experience is a must 3-5 years of experience in account management

This role is for the Americas region, so you must be willing to do US shift (PST timings). Prior Experience managing the region/US customers will be a plus. The role will be based out of India.