AM - Housekeeping

Company DescriptionStrategically located in the heart of the IT corridor- Novotel Bengaluru Outer Ring Road brings to you different categories of beautiful rooms that are sleek and contemporary designed, full of modern day amenities suitable for your stay. In proximity to numerous IT parks and corporate hubs notably- Ecospace Business Park, Prestige Techpark, Cessna Business Park, Salarpuria Techparks- Novotel Bengaluru Outer Ring Road offers the perfect residence to travelers across the globe.Nearby to corporate offices- JP Morgan, Accenture, Honeywell, Deloitte and many more along Sarjapur Road and Marathahalli, Novotel Bengaluru Outer Ring Road brings to you seamless benefits of hosting events and conferences in well-equipped meeting spaces. Bengaluru, besides the Silicon Valley of the country, is close to some of the most significant historical and leisure destinations in South India- Mysore, Coorg, Goa, Munnar, Ooty, Pondicherry to name a few among the long list of leisure destinations.What is in it for you:Employee benefit card offering discounted rates in Accor worldwide for you and your familyLearning programs through our Academies designed to sharpen your skillsAbility to make a difference through our Corporate Social Responsibility activities, like Planet 21Career development opportunities with national and international promotion opportunities.Why work for Accor? Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob DescriptionPrimary Function: Assist the Executive Housekeeper in managing and directing allHousekeeping activities in Ibis Bengaluru Techpark to ensure that the highest levels of cleanliness and guest satisfaction & also maintaining high level of service and cleaning & maintenance standards in all areas of responsibilities.To assign duties, inspect work, and investigate complaints regarding Housekeeping service and equipment and hence take corrective action.Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service.To direct and control the Housekeeping operations and staff of the Housekeeping department.Any matter which may effect the interests of Novotel Ibis Bengaluru Outer Ring Road should be brought to the attention of the Management.Assist the Executive Housekeeper to plan and coordinate the activities of housekeeping supervisors and the team.Establish and maintain seamless co-ordination & co-operation with all departments of Ibis Bengaluru Techpark to ensure maximum cooperation, productivity, morale and guest service.Maintain appropriate staffing levels in order to consistently provide excellent guest service.Provide effective support to the team to enable them to provide a range of effective and efficient services.Ensure that the team has been trained for all safety provisions.Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.Ensure to maintain department budget within established guidelines and explain monthly variances.Identify optimal, cost effective use of the resources and educate the team on the same.Maintain cost controls through proper scheduling and inventory management.Inspect guest and public areas on a regular basis to ensure that the furnishings, facilities and equipments are clean and in a good condition.Ensure to maintain appropriate grooming standards in hygiene, uniforms, appearance, posture and conduct of the Housekeeping personnel.Inspect all renovation projects and ensure rooms are defect free prior to release.Assist in all inventories and ensure to coordinate the training programes.Coordinate all repairs & refurbishments.Ensure to conduct daily briefings in order to provide effective and efficient services.Coordinate operations with Department coordinators, supervisors and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.Coordinate the making of new uniforms and also maintain the records of condemn linen and uniforms.Interact with guests and personnel of the hotel in an efficient and friendly manner.Ensure that preventative maintenance of furniture, carpeting, equipment and supplies is an on-going process.Ensure that the highest standards of cleanliness, maintenance and safety are practiced in the Housekeeping department and in all other areas of the hotel.Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness.