Process Trainer

  • Bengaluru
  • Teleperformance
  • Proven experience as a Trainer in Sales process for training delivery
  • Currently a trainer from BPO background in work from office environment preferably from Retail Industry (Domestic process)
  • Excellent presentation & communication skills
  • Well versed with the basic concepts like Training throughput/ EWS/ Attrition control during training phase/ mock calls/ certifications
  • MGD product is emotion driven hence someone who can make the agents/ CSE understand in simple language about my products
  • Takes ownership for design & develop training content, duration etc. and is accountable for all Training & certification SOP's & its versioning
  • Collaborates with our MGD team and other stakeholders for any changes needed in training content
  • Checks on floor performance in terms of conversions and quality scores to plug gaps if any, in training process
  • Salary Up to 6LPA,

    Rotational shifts,

    Should be A graduate,

    Should have experience in Sales (BPO)-Training

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