Quality Manager- US Healthcare (RCM)

Quality Manager

is responsible for the implementation process, establishing robust governance process and performance reporting to segment and sub segment heads for Quality, Cost and Product delivery performance parameters. Their primary responsibilities include understanding customer expectations and needs, outlining quality standards, and developing quality control processes.

Provide strategic leadership to quality function with a responsibility to enhance the customer experience through Quality of deliverables. Promote and supervise facilitation and management of projects following AGILE methodology that tailor the project process to ensure compliance. Drive Quality Assurance and process compliance initiatives for projects within the segment. Promote and manage an effective Project Quality Status Reporting to Delivery Department in terms of Quality, Cost and Delivery parameters. Driving code quality, product quality, product security related initiatives Leads an assigned quality team. Prioritizes and assigns tasks to team members and checks progress of agreed transactions and workflows. Ensures real-time quality reporting for ad-hoc analysis, instant decision making, preventive action and continuous improvement. Contributes to budget planning processes. Ensures qualification and competences of the assigned team. Acts as an escalation point of contact for quality issues. Analyze quality data to identify trends and make data-driven recommendations. Develop and maintain relationships with internal and external Stakeholders vendors to support training and quality initiatives. Ensure that all training and quality initiatives align with the organization's overall strategy and goals. Developing quality control processes.

Minimum Requirements

Reporting to upper management on quality standard issues. Excellent attention to detail. Excellent verbal and written communication. Good interpersonal skills. Experience in implementation of Organization level improvement initiatives. High level of client management experience and Influencing skills Ability to define strategy for the teams to achieve business excellence. Strong presentation skills and ability to interact with various levels of management. Excellent interpersonal skills and ability to work independently on problems. Strong written and verbal communication US Healthcare / RCM experience is mandatory