Resource Planning Senior Analyst (Claims Processing) T500-**

About Evernorth:

Evernorth Health Services, a division of The Cigna Group (NYSE:
CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.

Role Title:
Resource Planning Senior Analyst

Responsibilities:

• Performs analysis, trending, and communications of defined key performance indicators.
• Analyzes and compiles reporting to support business objectives, while keeping close attention to detail and the ability to meet tight deadlines.
• Completes weekly/monthly reporting working closely with peers, Global Service Partners, and other matrix partners.
• Compile executive level reporting as required.
• Handles ad hoc requests for the Workforce Planning team, such as root cause analysis, research and reporting and report development.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree or 3-5 years equivalent work experience
• Strong analytical and excellent organizational skills required.
• Ability to work with a high sense of urgency and a high degree of accuracy.
• Strong computer skills required. High degree of proficiency in the following:
  
• MS Office – Advanced Excel knowledge required.
• Claim Inventory Daily Dashboard (CIDD)
• Daily Production Log (DPL)
• Enterprise Activity Report (EAR)
• Desk Activity Report (DAR)
• Identify and review process improvement opportunities with peers, Manager, and matrix partners to implement more efficient processes.
• Develop solid working relationships and establish a high level of credibility across functions, geographies, and lines of business.
• Strong business acumen, and the ability to multi-task in a fast-paced environment. (prioritize and meet deadlines)
• Excellent communication skills, both written and verbal.
• Comfortable with raising questions, issues, ideas, or suggestions to team. Giving and receiving feedback.
• Strong team player – Expressed views directly and respectfully, communicating questions and suggestions effectively to team.
• Self-motivated, detail-oriented with demonstrated ability to positively embrace and adapt to change and shift gears on the fly.