Zonal collections Manager

Risk Management Group works closely with our business partners to manage the bank’s risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure. Responsibilities Conducting the On-Boarding of shortlisted Debt Collection Agencies(DCA) as per the ORR process Ensure the DCA complies with Bank’s Outsourcing requirement Review & investigates customer complaints on DCA Review customer’s settlement proposal when raised by the DCA Perform Controlled Self-Assessment on the DCA on a month on month basis Capacity planning for DCA’s from time to time Check on timely account allocation to the DCA Tracking of daily Field collector productivity by maximizing payment recoveries from Delinquent accounts Checking of Invoices raised by DCA and tracking for timely payment to DCA’s Any other responsibility assigned to him/her from time to time by the Supervisor Requirements At least 12 years of experience in Retail Collection( Experience in Credit Cards collections is a must) Graduate/Postgraduate along with sound domain knowledge in Retail Collections