.. dispatch of materials as per desired/confirmed timelines assured to customer- Ensure requirements of samples and brochures of sales team is met and order is processed in system.- Ensure timely disbursal of samples and brochures to Sales Team- Lead architects visit plans (Plant) and assign team for addressing .. read more
- Ensure timely tracking of Current TAT Vs Desired TAT and highlighting bottlenecks in Operations.- Ensure follow up with Plant team for dispatch of materials as per desired/confirmed timelines assured to customer- Ensure requirements of samples and brochures of sales team is met and order is processed in system.- Ensure timely disbursal of samples and brochures to Sales Team- Lead architects visit plans (Plant) and assign team for addressing areas- Ensure SOPs for each processes are followed and upgrade them to make them user friendly and as per business requirement.- Identify bottlenecks and make necessary changes in SOP's to smoothen service operation- Measurement of NPS and CSI through customer feedback and Sharing Customer contact details of completed orders with Call center on monthly basis- Generating Voice of Customer on monthly basis from NPS trend and ensure assessment for handover feedback form received by Installation team from customer- Inform cost of spare & services for out of warranty jobs to customer- Ensure revenue collection of after sales orders- Ensure complaint closure within TAT- Prepare Complaint Tracker and update daily service issue of concerned territory areas with concerned ASE.- Ensure regular update of SO Tracker- Ensure daily submission of urgency plans to installation team.- Ensure all processes are within TAT and highlight any deviations
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