Senior Manager - Call Centre Management

  • Noida
  • Amity University

a. Large scale Call Centre set-up, activation and driving experience. b. Cloud Telephony (preferably Knowlarity) exposure. c. Basic hardware, network device and connectivity handling capability (eg., PRI lines, Diallers, Headset-consoles etc). d.

CRM & Cloud Telephony

platform integration exposure (eg., Knowlarity-Leadsquared/Any Other). e. Will be interacting with :

  1. Campus counsellors for the smooth functioning of the Call Centres therein.
  2. Central IT for connectivity related matters.
  3. Vendors for platform upkeep (eg., TextNation-Bulk SMS provider)