Senior Operations Manager

Job Description

Summary role description: Hiring for a Senior Operations Manager for a leading digital outsourcing company. Company description: Our client is a leading US Headquartered digital outsourcing company that provides next-generation customer experience and tech-enabled services to the world’s most innovative brands, helping them build, and grow their businesses. They are a team like no other, providing digital CX, consulting, Trust & Safety, AI Services and more to their clients across social media, ecommerce, gaming, Hi-tech, Fin Tech and more. They partner with some of the most innovative and disruptive brands to support their clients in their long-term goal and vision. They have been recently certified as Great Place to Work and the Best Company for Diversity having more than half their workforce as women. Role details: Title / Designation:

Senior Operations Manager Reporting Manager:

VP Location:

Mohali Work Mode:

Work from office Shift:

Rotational Shift Role & responsibilities: Oversee multiple campaigns, including managing Operations Managers, Team Leaders, and Staff. Maintain regular communication with all company departments and senior management. Manage staffing, provide coverage and training, and ensure excellent client service and problem resolution. Develop and implement individual and team goals, ensuring compliance with policies and procedures. Assist the Operations Director in crafting operational procedures. Candidate requirements: 10+ years of experience as a Senior Manager/Director in BPO Operations and Management, handling at least 600 FTEs. Experience in voice chat process or email chat process. Strong computer skills, especially in MS Office and Google applications. Proven track record of meeting and delivering targets with excellent verbal and written communication skills. Ability to multitask and work in a fast-paced, high-stress environment. Strong leadership, organizational, analytical, and managerial skills, with the ability to build productive business relationships. Professional, courteous, and resilient attitude.