Service Now Professionals

Job Description- Required Experience :4 to 8 Years Familiarity with IT service management

ITSM

toolsets preferably service Now, Experience in

ITIL Service Asset Configuration Management . Good years' experience as a

Service Now Administrator/Developer

with JavaScript ITIL foundation certificate is desirable Practical experience in ITIL service management functions and processes, Experience in

CMDB Service Mapping

and Taxonomy. Design and deliver consulting and technical methodologies around the Service Now platform Design, configure, develop, and test on the Service Now platform including but not limited to the CMS,

Service Request

(creating catalog items and workflow),

Incident Management ,

Problem Management , and

Change Management . Design, configure, develop, and test custom

Service Now forms ,

tables , and

workflows

based on business requirements. Support the team responsible for the implementation and administration of the Service Now installation, including managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing and user acceptance testing. Responsible for leveraging knowledge and experience to deliver end-to-end methodologies within Service Now which includes architecting technical implementation of IT Infrastructure Library (ITIL) processes, organizing and prioritizing development effort, interfacing with vendors and management. Must possess the technical/functional skills necessary to make an impact on consulting project engagements. Excellent client facing and communication skills (verbal and written skills). Excellent skills in Microsoft Visio, Word, PowerPoint is a must. Familiarity and experience working in an

agile development environment . Deep understanding of JavaScript and Web Services. NOTE: Apply only if you are interested to relocate Bangalore.