Servicenow Software Developer

ServiceNow Senior Consultant

Relevant Experience – 4 -9 years

Location – Chennai

Job Description

INRY is an Elite ServiceNow partner and one of America's fastest-growing companies (recognized in INC 5000, Financial Times). As a leading ServiceNow partner for over twelve years, we have been closely aligned with ServiceNow in every step of their growth. As a Design partner, we helped build and mature the product. We drove success at over 400 Fortune 500 customers.

Our success and identity are built on the following:

• Rapid time to value.
• Easy to work with.
• INRY assurance for quality and reliability.

We are seeking ServiceNow professionals with excellent technical and business skills. Candidates must have real-time hands-on experience managing medium/large projects end-to-end.

Overview

• Opportunity to work on ServiceNow implementation projects across all product lines but not limited to ITX/CX (ITBM, CMDB, ITOM, CSM, FSO, ITAM, ITIL, ITSM, etc.).
• Drive implementations successfully by leading a team of software engineers as a Senior technical consultant.
• Stay current by acquiring additional ServiceNow Specialist certifications and Micro-certifications.

Roles and Responsibilities

• Actively participate in project workshops and ensure user stories are crafted and groomed as per customer requirements.
• Build optimal technical solutions to meet business requirements through UI / Workflow configuration, reporting development, system integrations, and scripting.
• Responsible for key milestones tied to unit and integrated testing, go-live readiness, and hypercare. Actively participate in user acceptance testing (UAT) to ensure developed solutions meet business needs.
• Participate in customer show-me sessions and demonstrate good customer management skills.
• Drive operational excellence by demonstrating a solid understanding of the ServiceNow® platform.
• Act as a trusted advisor by guiding the project team and customers on ServiceNow best practices.
• Drive value for customers and INRY by ensuring the CSATs for the assigned projects are in line with the targets.
• Track assigned projects' updates, details, status, allocations, etc., on PASS and ensure 100% compliance.
• Actively participate in the weekly Delivery assurance call and discuss the projects' updates & challenges (if any) with the leadership team.
• Maintain billability as per the assigned targets.
• Complete the assigned ServiceNow & non-technical certifications to enhance skills and build credibility.

Job Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a closely related field,
• Minimum of five years of hands-on proven ServiceNow implementation experience is mandatory.
• Good customer-facing and leadership skills.
• Good communication skills, both written and verbal.
• Must be a self-starter with the ability to deal with ambiguity, and white spaces and have a start-up mindset.
• Must be flexible and ready to pivot based on changing demands of a project.
• ServiceNow Certified System Administrator certification is mandatory.

We offer an INRY Flex policy that allows our employees to choose their work schedule. While we value flexibility, we also expect an overlap with US time zones to facilitate collaboration. Occasionally, late-night meetings may be required. We understand the importance of work-life balance, and if you stretch beyond regular hours, compensatory time off is available.